Dorothy Hogue
Baltimore,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact departmental success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Environmental Services Supervisor
The Johns Hopkins Hospital
12.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled patients and nursing staff complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections to check quality and compliance with established specifications.
Environmental Services Housekeeper
The Johns Hopkins Hospital
05.2022 - 12.2022
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
EVS Housekeeper
Memorial Sloan Kettering Cancer Center
03.2018 - 06.2021
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Direct Support Professional
AHRC NYC
10.2015 - 01.2018
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
Education
High School Diploma -
Phillips Global Institute
Jersey City, NJ06.2018
Skills
- Computer Literacy
- Problem Solving Aptitude
- Team Collaboration Strengths
- Time Management Competence
- HIPAA Compliance Knowledge
- Professionalism and Discretion
- Attention to Detail
- Multitasking Capabilities
- Conflict Resolution Techniques
Timeline
Environmental Services Supervisor
The Johns Hopkins Hospital
12.2022 - Current
Environmental Services Housekeeper
The Johns Hopkins Hospital
05.2022 - 12.2022
EVS Housekeeper
Memorial Sloan Kettering Cancer Center
03.2018 - 06.2021
Direct Support Professional
AHRC NYC
10.2015 - 01.2018
High School Diploma -
Phillips Global Institute