Dorothy Hoover
Cañon City,CO
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Office Manager
City Auto Plaza
01.1992 - 05.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maximized cash flow through optimal billing and collection processes.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
Administrative Office Manager
Haddonstone
04.1990 - 01.1992
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Developed and implemented policies and procedures and scaled for growth.
- Coordinated travel arrangements for over 20 local and international travelers per year.
Payroll Clerk
Pueblo Dodge
03.1989 - 04.1990
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
Education
Associate of Arts - Business/Accounting
Pueblo Community College
Pueblo, COHigh School Diploma -
Orange Park High School
Orange Park, FL05.1980
Skills
- Bookkeeping
- Operations Management
- Staff Management
- Customer Service
- Team Supervision
- Inventory Control
- Expense Reporting
- Data Entry
- Supply Management
Certification
Notary Public
Notary Public
Notary license good until April 2024.
Timeline
Office Manager
City Auto Plaza
01.1992 - 05.2023
Administrative Office Manager
Haddonstone
04.1990 - 01.1992
Payroll Clerk
Pueblo Dodge
03.1989 - 04.1990
Associate of Arts - Business/Accounting
Pueblo Community College
High School Diploma -
Orange Park High School