Dorothy Humphrey
Tampa,FL
Summary
Organized hard-worker with a passion for business management and sales. Driven, ambitious and dedicated to managing the flow of the workplace and optimizing daily tasks. Lends excellent communication skills with a knack for juggling intricate customer situations.
Overview
4
4
years of professional experience
Work History
Server
SundaNewAsian
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs. ex. allergies, dietary preferences
- Made sure to have a "taking care of family" feel and that no-one gets left behind.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Gave extra care and attention to VIP's and followed a strict prompt of steps and rules when it comes to tending to their tables.
Server
Columbia Restaurant
04.2022 - 07.2023
- Know the long and complex menu in order to help diners make an informed meal choice, and to upsell when possible.
- Inform the kitchen and bar of customer's choices, as well as any allergies and special dietary requests.
- Responsible for front of house tasks like setting tables, removing dinnerware, replenishing utensils and refilling glasses.
- Develop personal connections with customers to increase opportunities for repeat business.
- Deliver outstanding service and support from initial interaction to final departure, maintaining a loyal clientele.
Specialized Consultant
Oakley Store
03.2021 - 04.2022
- Applied my Oakley knowledge to evaluate client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Fulfilled manager duties such as running the entire store with no assistance and opening/closing the store.
- Interacted with fellow subject matter experts to bring the highest level of expertise and service to engagement.
Hostess Trainer
Chilis Resturant
01.2020 - 03.2021
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
Education
High School Diploma -
Riverview High School
Sarasota, FL06.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Client Engagement
- Problem Resolution
- Subject Matter Expert
- Attention to Detail
- Customer Relationship Management
Timeline
Server
SundaNewAsian
07.2023 - Current
Server
Columbia Restaurant
04.2022 - 07.2023
Specialized Consultant
Oakley Store
03.2021 - 04.2022
Hostess Trainer
Chilis Resturant
01.2020 - 03.2021
High School Diploma -
Riverview High School
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