Dorothy Ingram
Dunnellon,FL
Summary
Customer Service Office Staff Member known for exceptional organizational abilities and efficient task completion. Specialize in managing customer inquiries, maintaining detailed records, and utilizing CRM systems to enhance service delivery. Excel in communication, problem-solving, and adaptability, ensuring positive customer experiences and streamlined office operations.
Overview
2026
2026
years of professional experience
Work History
Shift Lead
Pizza Hut
Ocala, FL
2025 - Current
- Supervised daily operations and ensured adherence to quality standards.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels and conducted regular stock assessments.
- Implemented process improvements to enhance operational efficiency.
Customer Service Office Staff Member
Manatee Tour and Dive
Crystal River, Florida
12.2024 - 04.2025
- answering phone calls, booking tours.
- cash handling
- keeping the gift shop clean
- keeping all of the wet suits/snorkels clean
- Answered customer inquiries and provided accurate and timely solutions.
Shift Lead
Dunkin' Donuts
Crystal River, Florida
01.2021 - 05.2024
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured compliance with health and safety regulations at all times.
- Supervised staff during shift changes and ensured transition went smoothly.
- Handled cash register transactions accurately while providing excellent customer service.
Assistant Manager
king clouds smoke shop
Crystal River, Florida
06.2023 - 02.2024
- Conducted regular performance reviews for employees to identify areas of improvement.
- Created reports on sales trends, inventory levels, and financial data.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained up-to-date knowledge of company products and services.
Restaurant Hostess/ To Go
Carrabba's Restaurant
Woodbridge, Virginia
05.2022 - 04.2023
- Informed kitchen staff of any special orders or dietary restrictions.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Verified accuracy of orders before delivering them to customers' tables.
- Upsold appetizers, drinks, desserts. when appropriate.
- Greeted customers and escorted them to their tables.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Crew Trainer
McDonald's
Dunnellon, Florida
09.2018 - 04.2022
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Ensured that all safety protocols were followed during training sessions.
Education
GED -
WTC
Inverness, FLSkills
Customer service
Cash handling
Conflict resolution
Employee training
Team leadership
Order accuracy
Strong work ethic
Organization
Complaint handling
Customer focus
Time management abilities
Education and Training
true
Timeline
Customer Service Office Staff Member
Manatee Tour and Dive
12.2024 - 04.2025
Assistant Manager
king clouds smoke shop
06.2023 - 02.2024
Restaurant Hostess/ To Go
Carrabba's Restaurant
05.2022 - 04.2023
Shift Lead
Dunkin' Donuts
01.2021 - 05.2024
Crew Trainer
McDonald's
09.2018 - 04.2022
GED -
WTC
Shift Lead
Pizza Hut
2025 - Current