Dorothy Jackson
Monroe,Louisiana
Summary
Seeking a part-time position to supplement income. Professional advisor with strong focus on achieving results and fostering team collaboration. Skilled in strategic planning, problem-solving, and client relationship management. Known for adaptability and reliability in dynamic environments. Prepared to deliver impactful solutions and drive success in any advisory role.
Overview
21
21
years of professional experience
Work History
Customer Exp. Advisor
Conduent Corporation
03.2024 - Current
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns. Managed about 60 incoming calls per day.
Sales Lead, Key Holder
Dollar General Corporation
11.2023 - 07.2024
- Closed store 2-3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Opened 4-5 inventory boxes and restocked shelves.
- Maintained clean and visually appealing store environment, enhancing customer experience and promoting return visits.
Reset Team Merchandiser
Acosta Sales and Marketing
03.2023 - 08.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Advisor/Sales/Service
Concentrix Corporation
09.2020 - 03.2023
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed about 75 incoming calls per day.
Tech Support/Service
Cable One/Sparklight
11.2019 - 08.2020
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Managed about 25 incoming calls per day
Part-time Territory Manager
Acosta Sales and Marketing
08.2017 - 03.2019
- Improved inventory control in retail environments, conducting regular checks to prevent loss.
- Expanded distribution channels by successfully negotiating agreements with new retail partners.
Retail Representative (Part-time)
Retail Merchandising Services
12.2016 - 03.2019
- Improved product visibility by creating eye-catching merchandise displays.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
Field Rep. & Mentor (Part-time)
Crossmark Marketing Company
01.2015 - 08.2016
- Improved product visibility by creating eye-catching merchandise displays.
- Restocked novelty toy display 2 times per week.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
Retail Merchandiser, Part-time
Hall Mark Merchandising Company
11.2014 - 05.2015
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Serviced greeting cards, bags, and gift items 2-3 times per week.
Customer Care (Part-time)
Sutherland Global
06.2014 - 10.2014
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Managed approximately 25 calls per day for technical support.
Cashier/Cash Office (part-time)
Target Store
03.2014 - 06.2014
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Care & Sales (Part-time)
West at Home Is Now Alorica
09.2013 - 06.2014
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed about 35 calls er day.
Customer Service (Part-Time)
Ouachita Parish Public Library
03.2007 - 12.2013
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Collaborated with team members to improve overall response times and service quality.
- Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
Computer Lab Manager/Paraprofessional
Monroe City Schools
04.2004 - 11.2006
- Enhanced computer lab efficiency by implementing new software and hardware solutions.
- Maintained accurate inventory records for all hardware and software assets, facilitating efficient resource allocation.
- Coordinated with IT department to ensure seamless network connectivity in computer lab, enabling uninterrupted access for users.
Education
Information Systems
Northern Kentucky University
Lexington, KY05.2015
Licensed Practical Nurse -
Louisiana Community and Technical College System
12.2010
Graduated, Phlebotomy Training Program -
CCB Allied Health Training Center
02.2010
Graduated - Industrial Electronics
Louisiana Community and Technical College System
07.2003
Skills
- Face to face customer service
- Call center customer service
- Sell products and services to customers
- Proficient in Microsoft Office
Timeline
Customer Exp. Advisor
Conduent Corporation
03.2024 - Current
Sales Lead, Key Holder
Dollar General Corporation
11.2023 - 07.2024
Reset Team Merchandiser
Acosta Sales and Marketing
03.2023 - 08.2023
Advisor/Sales/Service
Concentrix Corporation
09.2020 - 03.2023
Tech Support/Service
Cable One/Sparklight
11.2019 - 08.2020
Part-time Territory Manager
Acosta Sales and Marketing
08.2017 - 03.2019
Retail Representative (Part-time)
Retail Merchandising Services
12.2016 - 03.2019
Field Rep. & Mentor (Part-time)
Crossmark Marketing Company
01.2015 - 08.2016
Retail Merchandiser, Part-time
Hall Mark Merchandising Company
11.2014 - 05.2015
Customer Care (Part-time)
Sutherland Global
06.2014 - 10.2014
Cashier/Cash Office (part-time)
Target Store
03.2014 - 06.2014
Customer Care & Sales (Part-time)
West at Home Is Now Alorica
09.2013 - 06.2014
Customer Service (Part-Time)
Ouachita Parish Public Library
03.2007 - 12.2013
Computer Lab Manager/Paraprofessional
Monroe City Schools
04.2004 - 11.2006
Licensed Practical Nurse -
Louisiana Community and Technical College System
Graduated, Phlebotomy Training Program -
CCB Allied Health Training Center
Graduated - Industrial Electronics
Louisiana Community and Technical College System
Information Systems
Northern Kentucky University
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