DOROTHY JOHNSON
Pottersville,NY
Summary
Results-driven professional with extensive experience in bookkeeping and exceptional organizational skills. Proven ability to multitask and prioritize effectively, leading to recognition for outstanding performance. Strong negotiation skills and a self-starter attitude contribute to high efficiency and staff satisfaction. Versatile Operations
Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
32
32
years of professional experience
Work History
Unit Operations Coordinator
Glens Falls Hospital
12.2016 - 01.2025
- Generated daily and monthly assignment schedules for staff within established guidelines including approvals for earned time off requests. Maintains accuracy of daily schedule to compensate for illness, vacations or other absences. Communicates scheduling information to involved parties. Applies an unbiased approach to schedule manipulation to build staff satisfaction. Ensures that the needs of the staff are met in a way that promotes and creates a professional environment in a manner that builds team spirit and retention.
- Performed payroll functions and adjustments in a timely, accurate manner. Communicates all incentive bonuses to the Staffing Director for accurate reporting. Assist employees with payroll questions and concerns. Resolves payroll discrepancies. Accountable for all aspects of human resource management.
- Confidentially managed personnel files and records maintaining compliance with hospital department policies to include license and certification records, mandatory BLS, health screenings & corrective actions.
- Assisted in recruiting, hiring and training of team members.
Unit Secretary
Glens Falls Hospital
08.2014 - 12.2016
- Responsible and accountable to assist in the overall functioning of the Med/Surgical unit in response to provider/customer needs encompassing communicative, receptionist, computer & secretarial services. These functions include assisting with medical & unit records, admissions, transfers, discharge/death, supplies & equipment.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse's and other healthcare personnel.
Office Manager
Funeral Industry
06.1993 - 08.2014
- Responsible for the accounting process of the office such as contract processing, month end reporting, petty cash reconciliation, invoicing & payments, daily cash receipts, bank reconciliation & other accounting duties while working with the Company's accountant.
- Compiled documentation and prepared payroll for employees. Prepared quarterly and year end payroll reports. Hired, Managed, and Trained staff, conducted performance reviews. Excelled in employee conflict resolution.
- Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved, and that clerical functions are properly assigned and monitored.
- Functioned as a primary liaison to customers and ensured a consistently positive customer experience.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
A.A.S. - Business Administration
SUNY Canton
Skills
- Customer Service
- Payroll Administration
- Conflict mediation
- Scheduling coordination and management
- Process implementation
- Supply ordering
- Team Training and Performance Monitoring
- Human resources
- Employee motivation and retention
- Relationship building
- Records organization and management
- Process improvements
- Effective leader
- Proficient in Quickbooks, Kronos, Microsoft Office, ADP (Automatic Data Processing)
- Customer invoicing
Timeline
Unit Operations Coordinator
Glens Falls Hospital
12.2016 - 01.2025
Unit Secretary
Glens Falls Hospital
08.2014 - 12.2016
Office Manager
Funeral Industry
06.1993 - 08.2014
A.A.S. - Business Administration
SUNY Canton
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