Dorothy Kruse

Work History

Sales Associate

Walmart

09.2021 - Current

Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Contributed to team success by completing jobs quickly and accurately.
Developed strong cooperative relationships with coworkers and managers.
Trained new team members by relaying information on company procedures and safety requirements.
Continuously checked products for quality assurance according to strict guidelines.
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Worked different stations to provide optimal coverage and meet production goals.
Maintained productive, efficient approach to all tasks.
Created appealing displays for routine arrangements and special promotions.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Developed strong customer service and product knowledge skills to enhance individual and team performance.
Assisted with inventory counts and stocking of merchandise.
Assisted customers in selecting merchandise best suited to needs.
Monitored and verified all merchandise was properly priced and labeled.
Utilized safety devices and procedures to protect personnel and equipment.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.
Answered customer questions about sizing, accessories, and merchandise care.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged with customers to effectively build rapport and lasting relationships.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Trained new employees on customer service, money handling and organizing strategies.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Presented professional image consistent with company's brand values.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Developed and maintained strong working relationships with professionals within assigned territory.

Insurance Verification Specialist

Alan Whitgrove,MD

06.1997 - 06.2020

Complied with HIPAA guidelines and regulations for confidential patient data.
Assisted patients with understanding personalized insurance coverage and benefits.
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Achieved insurance pre-authorizations to enable timely patient procedures.
Updated patient records with accurate, current insurance policy information.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Established and maintained relationships with insurance providers for productive communications.
Communicated verification and authorization status updates with Type department to facilitate decision-making for patient admissions and insurance coverage.
Performed various administrative tasks by filing, copying and faxing documents.
Obtained payments from patients and scanned identification and insurance cards.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Processed medical insurance claims and payments.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Conducted patient intake interviews, recording and documenting relevant information.
Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.

Intake Coordinator

Alvarado Hospital

06.1995 - 06.1997

Completed intake assessment forms and filed clients' charts.
Answered phone calls and provided new clients with required paperwork to initiate service.
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Enhanced office productivity by handling high volume of callers per day.
Supported office staff and operational requirements with administrative tasks.
Organized paperwork such as charts and reports for office and patient needs.
Maintained accurate, up-to-date client records for reliable reference and communications.
Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
Streamlined intake systems, resulting in reduced errors and improved speed.
Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
Offered compassionate and attentive guidance to patients during moments of crisis and trauma.

Licensed In-Home Daycare Provider

Self

06.1987 - 06.1990

Monitored children's activities to verify safety and wellbeing.
Read stories, sang songs and facilitated creative play.
Implemented daily routines and activities to stimulate and engage children.
Dispensed snacks and meals to children in accordance with nutritional guidelines.
Encouraged children's emotional and social development.
Responded to inquiries from parents and guardians.
Instructed children in crafts and other activities to promote gross and fine motor skills.
Used positive reinforcement techniques to promote patience and other good behaviors in children.
Developed lessons and activities to promote children's physical and emotional development.
Logged information regarding naps, feedings and any medications administered.
Handled daily administrative tasks efficiently to minimize time away from children.
Created and implemented activities to promote language development.

Summary

Overview

Work History

Sales Associate

Insurance Verification Specialist

Intake Coordinator

Licensed In-Home Daycare Provider

Education

Liberal Arts And General Studies

Medical Assistant - Medical Assisting

Skills

Volunteer work

Timeline

Similar Profiles

Curtis LamarCurtis Lamar

Jalonda PindellJalonda Pindell

Estella Armand CharlesEstella Armand Charles

Braden MooreBraden Moore

Jessica LundgrenJessica Lundgren