Dorothy Laoye
Johnstown,NY
Summary
Dynamic and compassionate professional with diverse experience ranging from home health aide at Broadway Home Care to tax preparation as a self-employed expert. Excelled in providing emotional support and vital signs monitoring, enhancing patient and client satisfaction. Demonstrated exceptional communication and confidentiality handling, ensuring trust and loyalty.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Home Health Aide
Broadway Home Care
03.2019 - 03.2020
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Uber Driver
Uber
04.2017 - 06.2018
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Built and maintained positive relationships with passengers by providing friendly and professional service. Manage 25 to 30 calls per day.
School Bus Attendant
Browns Bus
01.2014 - 06.2015
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
- Conducted regular safety checks on the bus, identifying potential issues and coordinating repairs with maintenance teams.
- Worked with bus driver and parents to meet specialized needs of passengers.
Tax Preparer
Self-employeed
01.2009 - 11.2012
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options. Managed approximately 30 or more calls, emails and faxes.
Education
Associate of Arts - Nursing
Bronx Community Collage
Bronx NY04.1982
Associate of Science -
Fulton Montgomery Community Collage
Gloversville, NY05-2009
Associate of Arts - Nursing
Bronx Community College
Bronx, NY05.1982
Skills
- Patient care
- Vital signs monitoring
- Recording vital signs
- Personal hygiene assistance
- Emotional support
- Feeding assistance
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- First Aid Certification - American Red Cross.
- Certified Home Health Aide (CHHA) - National Association for Home Care & Hospice.
Languages
English
Full Professional
Timeline
Home Health Aide
Broadway Home Care
03.2019 - 03.2020
Uber Driver
Uber
04.2017 - 06.2018
School Bus Attendant
Browns Bus
01.2014 - 06.2015
Tax Preparer
Self-employeed
01.2009 - 11.2012
Associate of Arts - Nursing
Bronx Community College
Associate of Arts - Nursing
Bronx Community Collage
Associate of Science -
Fulton Montgomery Community Collage
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