Dorothy Legerski
Sheridan
Summary
Dynamic and dedicated professional with extensive experience in customer service at Las Delicias. Proven ability to enhance guest relations and ensure satisfaction through effective communication and payment processing. Recognized for maintaining a welcoming atmosphere and fostering strong team collaboration, contributing to a positive work environment.
Overview
17
17
years of professional experience
Work History
Waitress
Las Delicias
11.2018 - 06.2025
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Maintained accurate records of reservations and guest information in the property management system.
- Coordinated with housekeeping to ensure timely room readiness for incoming guests.
- Monitored lobby area to maintain cleanliness and welcoming atmosphere for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
Maid
Super Saver Inn
04.2008 - 09.2018
- Cleaned guest rooms and common areas to maintain high standards of cleanliness and hygiene.
- Managed inventory of cleaning supplies, ensuring stock levels met operational needs.
- Assisted in training new staff on cleaning procedures and safety protocols.
- Reported maintenance issues promptly to ensure timely resolution and guest satisfaction.
Front Desk Receptionist
Super Saver Inn
04.2008 - 09.2018
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Maintained accurate records of reservations and guest information in the property management system.
- Coordinated with housekeeping to ensure timely room readiness for incoming guests.
- Monitored lobby area to maintain cleanliness and welcoming atmosphere for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma -
Sheridan High School
Sheridan, WYSkills
- Customer service
- Payment processing
- Guest relations
- Communication skills
- Professional demeanor
Timeline
Waitress
Las Delicias
11.2018 - 06.2025
Maid
Super Saver Inn
04.2008 - 09.2018
Front Desk Receptionist
Super Saver Inn
04.2008 - 09.2018
High School Diploma -
Sheridan High School