Dorothy Leong
San Francisco,CA
Summary
Social Services/Social Worker position in the Bay Area with at Risk Population Results-focused director with over 12 years of experience in Social Work. Solid vision of institutional goals inspiring cooperation and teamwork. Self-directed work teams to expand awareness of service mission. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
12
12
years of professional experience
Work History
Director of Social Services
Lawton Skilled Nursing and Rehab
2022.05 - Current
- Established course of action by exploring options; set goals with residents and their families
- Assisted residents in achieving the highest practicable level of self-care, independence, and well-being
- Provided medically related social services so that the highest practicable physical, mental, and psychosocial well-being of each resident was attained or maintained
- Documented resident social service status
- Evaluated social and family information, psychological and emotional needs to assist in assessing social services needs as well as developed care plans for social services issues
- Provided emotional support and addressed emotional problems including assisting residents and family with difficulties in coping with physical disabilities, fears related to health conditions as well as grief related to loss of ability and/or death
- Assisted residents with healthcare decisions
- Assisted in inventory and tracking patient belongings
- Coordinated response to reports of missing, lost, or stolen belongings
- Assisted in obtaining resources from community and social services agencies as well as health and welfare agencies to meet the needs of the resident
- Assisted in securing appropriate prosthetics and assistive devices
- Developed and maintained a strong working relationship with other departments in the facility, and outside community agencies, so that social services could be provided to meet the needs of the residents
- Assisted in making outpatient appointments as ordered and scheduled on-site ancillary patient services to include optometry, podiatry, dentistry, and psychiatric services
- Assisted in discharge planning with appropriate agencies, entities, or individuals to include agency services, equipment, and agency referrals
- Provided in-service training to staff as requested.
- Maintained a high level of professionalism and ethical conduct within the department, upholding the highest standards for social service work.
- Increased client satisfaction by actively addressing concerns and providing timely resolutions.
- Implemented data-driven decision-making processes, resulting in more targeted and effective interventions for clients.
- Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
- Streamlined internal processes for more efficient delivery of social services to clients in need.
- Communicated performance survey results to administrators formulating corrective action plan.
- Built strong partnerships with local organizations, fostering collaboration for the benefit of the community.
- Constructed short- and long-term planning to improve client programs.
- Evaluated service note content for description representative of clients' response to specified services.
- Improved community outreach by developing and implementing innovative social service programs.
- Cultivated relationships with key stakeholders including government officials and other agencies that further supported our mission and enhanced overall impact.
- Partnered with local organizations to expand access to social and community services.
- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
- Established preliminary and comprehensive assessment for social service needs of patients.
- Collaborated with department managers to correct and improve services.
- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
Director of Social Services
Victorian Post Acute
2018.08 - 2019.09
- Established course of action by exploring options; set goals with residents and their families. Assisted residents in achieving the highest practicable level of self-care, independence, and well-being.
- Provided medically related social services so that the highest practicable physical, mental, and psychosocial well-being of each resident was attained or maintained. Documented resident social service status.
- Evaluated social and family information, psychological and emotional needs to assist in assessing social services needs as well as developed care plans for social services issues.
- Provided emotional support and addressed emotional problems including assisting residents and family with difficulties in coping with physical disabilities, fears related to health conditions as well as grief related to loss of ability and/or death.
- Assisted residents with healthcare decisions. Assisted in inventory and tracking patient belongings. Coordinated response to reports of missing, lost, or stolen belongings.
- Assisted in obtaining resources from community and social services agencies as well as health and welfare agencies to meet the needs of the resident.
- Assisted in securing appropriate prosthetics and assistive devices.
- Developed and maintained a strong working relationship with other departments in the facility, and outside community agencies, so that social services could be provided to meet the needs of the residents.
- Assisted in making outpatient appointments as ordered and scheduled on-site ancillary patient services to include optometry, podiatry, dentistry, and psychiatric services.
- Assisted in discharge planning with appropriate agencies, entities, or individuals to include agency services, equipment, and agency referrals. Provided in-service training to staff as requested.
- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
- Established preliminary and comprehensive assessment for social service needs of consumers.
Social Worker
San Francisco Health Care & Rehab
2017.05 - 2018.07
- Greeted new residents
- Acted as a liaison between patients and other service providers
- Conducted initial assessments and admission packets and Care Conferences
- Found resources for families and residents as needed
- Made sure residents' medical insurance was valid
- Assessed patients on admission and completed reassessment at prescribed intervals
- Oversaw the admission and discharge process for each patient
- Participated in Utilization Review with insurance companies
- Collaborated with IDT members to develop and implement the comprehensive treatment plan
- Participated in daily IDT meetings and educational activities as needed or appropriate
- Educated patients and their families on psychiatric disorders and treatment options to reduce fear and increase cooperation with psychiatric care and continuation of treatment
- Coordinated and facilitated care plan meetings and discharge planning meetings with family members and care providers
- Provided crisis intervention; family-focused treatment planning, and conflict resolution services
- Made referrals to case managers and referred patients' families to community support services and resources
- Utilized resources of public and private agencies and community organizations to meet needs of patients
- Reported suspected elder abuse concerns to mandated reporting agencies and partnered with Unit Director to assist in investigations pertaining to abuse and neglect
- Provided Clinical assessments/reassessments, treatment planning, social service counseling, crisis intervention, discharge planning/utilization review, patient teaching, and referrals.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
Bi-lingual Family Advocate
Wu Yee Children Services
2016.06 - 2017.04
- Promoted family wellness and parent involvement in the Early Head Start/Head Start Programs
- Acted as a liaison between classroom and home settings in the areas of health and family services
- Learned and followed Early Head Start/Head Start Program Performance Standards, California Department of Education requirements
- Carried 40 families throughout a program year
- Assisted in recruiting additional eligible families
- Assisted the families with documents and in planning for the program options
- Collaborated to plan and implement all required screenings and evaluations of children; completed all documentation and follow-up services as required by Wu Yee
- Outlined clearly to parents the results of all screenings and evaluations and the need for additional follow-up services
- Conducted monthly Family Meetings individually and in a group
- Provided Case Management
- Attended meetings and trainings
- Set up appointments with other community providers for clients as needed.
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Identified available community resources and programs for families of disabled children.
Bi-lingual Case Manager
Catholic Charities
2015.09 - 2016.02
- Carried a caseload of 50-60 families which included voluntary case management meetings
- Maintained open communication with Property Management and clients
- Translated meeting agendas, memos, fliers
- Read and translated mail for residents
- Set up appointments with other community providers for clients
- Set up, monitored, and took down weekly food pantry
- Attended meetings
- Set up appointments with clients for ISP meetings for individual goal reaching
- Cultivated relationships between residents and property manager
- Educated residents about budgeting and financial management practices.
- Maintained up-to-date knowledge of local resources available to assist clients in achieving their goals while navigating language barriers efficiently.
- Enhanced client satisfaction by effectively managing a diverse caseload and providing tailored support in both English and Spanish languages.
Bi-lingual Case Manager
First Avenues, Hamilton Family Center
2012.08 - 2015.08
- Carried a caseload of 20-25 families which included home visits, in-office meetings, housing/tenant counseling, housing workshops, and community resources referrals for clients
- Entered data in Salesforce
- Assessed participants for strengths and barriers related to housing and career goals
- Assisted and coordinated effectively with other service providers as needed to help clients reach income and employment goals
- Maintained accurate documentation of case management services including client files and entries into program databases
- Educated clients about budgeting and financial management practices
- Cultivated relationships with landlords and property management companies
- Participated in various programmatic meetings including case conference meetings and housing plan meetings
- Set and observed appropriate boundaries with clients while observing client confidentiality and HIPAA protocols
- Demonstrated ability to work with extremely low-income families, youth, survivors of Domestic Violence, populations impacted by substance abuse, and various mental health illnesses
- Partnered with SWs at CALWORKs for HSP subsidy and attended weekly meetings at CALWORKs.
- Maintained up-to-date knowledge of local resources available to assist clients in achieving their goals while navigating language barriers efficiently.
- Enhanced client satisfaction by effectively managing a diverse caseload and providing tailored support in both English and Spanish languages.
Education
Master of Healthcare Administration -
University of Phoenix
Phoenix, AZ03.2024
Master of Business Administration -
University of Phoenix
Phoenix, AZ03.2024
Certificate in Drug & Alcohol Studies -
City College of San Francisco
San Francisco, CA05.2018
Bachelor of Arts in Arts Social Work -
California State University of Los Angeles
Los Angeles, CA06.2009
Skills
- Multicultural Sensitivity
- Patient Advocacy
- Policy analysis
- Fundraising strategies
- Referral Coordination
- Written and verbal communication
- Client Needs Assessments
- Client Advocacy
- Client meetings
- Community Outreach
- Onsite facility tours
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Certified in CPR/AED
- Team building
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication
- Time management abilities
- Continuous Improvement
- Adaptability
- Service planning
Languages
Chinese (Cantonese)
Full Professional
Timeline
Director of Social Services
Lawton Skilled Nursing and Rehab
2022.05 - Current
Director of Social Services
Victorian Post Acute
2018.08 - 2019.09
Social Worker
San Francisco Health Care & Rehab
2017.05 - 2018.07
Bi-lingual Family Advocate
Wu Yee Children Services
2016.06 - 2017.04
Bi-lingual Case Manager
Catholic Charities
2015.09 - 2016.02
Bi-lingual Case Manager
First Avenues, Hamilton Family Center
2012.08 - 2015.08
Master of Healthcare Administration -
University of Phoenix
Master of Business Administration -
University of Phoenix
Certificate in Drug & Alcohol Studies -
City College of San Francisco
Bachelor of Arts in Arts Social Work -
California State University of Los Angeles
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