Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
GeneralManager

Dorothy Long

Wichita,KS

Summary

Computer General Manager Observations to build hospitality success Food Safety Monitoring Safety Communication Food Production Food safety Money counting Customer Development Team Building and Management Leadership/Supervision Employee training Motivated skilled at meeting customer needs with expert support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details. Knowledgeable with history of keeping operations efficient and health code-compliant. Achieve profit targets by controlling costs and maximizing revenue. Well-organized manager with good business sense. Dedicated industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Performance-oriented food service professional and motivational leader with proven quality and budget control skills. Delight customers consistently with exceptional food and service. Maximize team performance and knowledge with hands-on training. Committed and hardworking General manager with 10 years of experience directing food service. Well-rounded leader with talent for supervising employees and [truck order. Swift problem solver with quick and effective solutions to wide array of issues. Competent general manager bringing more than 10 years of food service and progressive leadership experience. Maintains budget controls and coverage needs to achieve business targets and provides high-quality [leader] support. Builds relationships with patrons and employees by applying basic english skills.

manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 10 Years of progressive leadership experience. Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

8
8
years of professional experience

Work History

CurrentCertified Swing Manager

McDonalds
Wichita, Ks
12.2014
  • Complied with health and fire codes with strong oversight of food storage, preparation and cleaning procedures
  • Controlled costs with effective supply management and monitoring of food use
  • Managed establishment finances, including counting cash and receipts and completing bank deposits.
  • Managed team of employees, overseeing hiring, training and professional growth of employees
  • Improved operations through consistent hard work and dedication
  • Monitored company inventory to keep stock levels and databases updated
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution

General Manager

Church's Chicken
Wichita, KS
05.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Managed budget implementations, employee evaluations and contract details
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies

Assistant Manager

Dairy Q
Wichita, Ks
07.2018 - 02.2019
  • Maintained operational performance by skillfully handling opening and closing tasks
  • Count drawers and did deposits, close store.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
  • Made hiring recommendations to increase company's productivity and profitability with quality workers
  • Directed promotion and brand loyalty efforts to build direct relationships with customers

Housekeeper

Wichita, Ks
08.2012 - 08.2012
  • Cleaned the apartments to get them ready for move-in.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
  • Responded to requests from patrons for linens and toiletries
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean
  • Dusted picture frames and wall hangings with cloth
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable
  • Worked on cleaning team to service hotels, offices and other commercial buildings
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
  • Restocked linen and cycled towels and sheets in full-service hotel-based spa
  • Restocked room supplies such as facial tissues for personal touch with every job
  • Disposed of trash and recyclables each day to avoid waste buildup

Line Server

Home Town Buffet
Wichita, Ks
02.2011 - 09.2011
  • Prepared food according to strict specifications using ideal cooking techniques and ingredients
  • Maintained health and safety standards by regularly cleaning and sanitizing equipment, utensils, and work areas
  • Maintained clean dining area, quickly cleaning up spills and replenishing condiments.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction
  • Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures

Housekeeper

SBM Contractor
Wichita, Ks
03.2007 - 11.2008
  • Removed soiled sheets and towels to replace with fresh items
  • Managed residents' linens and personal laundry, averaging [Number] loads of laundry each week
  • Kept bathrooms clean with regular wipedowns, trash collection, and supply restocking
  • Cleaned patients rooms cleaned the operating rms.

Assistant Manager

Fazolis
Wichita, Ks
01.2005 - 10.2006
  • Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by handling escalated problems
  • Maintained operational performance by skillfully handling opening and closing tasks
  • Directed daily store operations, including staff management, task delegation, merchandising, and customer service
  • Oversaw employee training and all staff management tasks.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Developed organizational structure to outline and direct rules, roles and responsibilities
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line
  • Mentored team members to enhance professional development and accountability in workplace

Cashier

Dollar Tree
Wichita, Ks
01.2003 - 07.2005

Education

Accounting 1 and 2 College -

National American University - Rapid City
Rapid City, SD
05.2017

Math History, PE Science -

MidWest City High School
Midwest City Oklahoma
05.1985

Associate - Small Busniess Management

National American University
Online
05.2017

Skills

  • Supply Ordering and Management
  • Shift Checklists
  • Standard Operating Procedures Maintenance
  • Staff Scheduling
  • Labor and Overhead Cost Estimation
  • Staffing and Sales Reporting
  • Manager Coaching and Training
  • Money Handling
  • Performance Improvement
  • Employee Performance Evaluations
  • Monitoring Food Preparation
  • Payroll Administration
  • Storage Organization
  • Disciplinary Action
  • Customer Satisfaction
  • Work Orders
  • Teamwork and Collaboration
  • Product development
  • Budget administration
  • Recruitment
  • Efficient multi-tasker
  • Exceptional interpersonal communication

Additional Information

  • Balanced cash drawer at beginning and end of each shift. Provided information to customers on products or services. Engaged with customers while completing cash register transactions. Stocked store shelves and end-caps with merchandise during down times. Rang up customer items quickly and accurately using POS system. Kept customers happy by quickly processing payments and bagging purchases.

Timeline

General Manager

Church's Chicken
05.2021 - Current

Assistant Manager

Dairy Q
07.2018 - 02.2019

CurrentCertified Swing Manager

McDonalds
12.2014

Housekeeper

08.2012 - 08.2012

Line Server

Home Town Buffet
02.2011 - 09.2011

Housekeeper

SBM Contractor
03.2007 - 11.2008

Assistant Manager

Fazolis
01.2005 - 10.2006

Cashier

Dollar Tree
01.2003 - 07.2005

Accounting 1 and 2 College -

National American University - Rapid City

Math History, PE Science -

MidWest City High School

Associate - Small Busniess Management

National American University
Dorothy Long