Dorothy Louis
Brooklyn,NY
Summary
Detail-oriented Customer Service professional with over 5 years of experience in a call center setting, including sales, provider services, and customer/member services care. Able to work within numerous customer care software, conflict resolution, and possess a positive attitude. Able to prioritize and multi-tasks and follow through to achieve project goals. An ambitious flexible team player who loves to learn and possess strong ethical skills. In addition, I am able to use my skills effectively to perform any role within your organization.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
NYC Housing Authority “NYCHA
04.2018 - 06.2019
- 0pened, managed and maintained customer accounts and recorded account information
- Resolved problems by clarifying the customer's complaint and working with inter-departmental areas determine the root cause of the problem
- Utilized phone, email, mail or social media to resolve customer complaints
- Maintained financial accounts by processing payments and/or customer adjustments
- Managed large amounts of incoming calls
- Other duties assigned by Direct Manager
Standardized Patient Specialist/Trainer
NYU Lutheran
06.2013 - 05.2017
- Created various medical scenarios or cases for employee training purposes
- Maintained patient history, physical exam results as well as their body language, emotional state and personality to assist in producing positive outcomes
- Simulated all aspects of each clinical scenario including a patient’s appearance, demeanor and affect, communication style, chief complaint, symptomatology, past medical history, and physical findings to drive high-level patient care
- Participated in mock interview, counseling and/or a physical examination of patients to collect information
- Provided feedback/coaching to associates based on the data collected
- Performs related duties as assigne
Residence Leasing Agent
Pier Club
01.2005 - 12.2008
- Showed apartments, condominiums, homes, or mobile homes for lease to prospective tenants
- Interviewed prospective tenants and records information to ascertain needs and qualifications
- Accompanied prospects to model homes and apartments and discusses the size and layout of rooms, available facilities, such as swimming pool and saunas, location of shopping centers services available, and terms of the lease
- Completed lease forms or agreements and collects rental deposit
- Compiled listings of available rental property
- Composed newspaper advertisements of vacancies
- Contacted credit bureau to obtain a credit information on prospective tenants
Education
High School Diploma -
Skills
- Solid knowledge of
- Microsoft Office Suite, particularly Excel, Word, Projects and PowerPoint
- Analytical thinking
- Document reviews
- Quality Management Processes
- Quality controls
- Self-motivated
- Strong verbal communication skills
- Report writing
Timeline
Customer Service Representative - NYC Housing Authority “NYCHA
04.2018 - 06.2019
Standardized Patient Specialist/Trainer - NYU Lutheran
06.2013 - 05.2017
Residence Leasing Agent - Pier Club
01.2005 - 12.2008
Harvard Academy High School - High School Diploma,
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