Summary
Overview
Work History
Education
Skills
Affiliations
other experiences
Accomplishments
references
Timeline
Generic

Dorothy Lowry

Braham,MN

Summary

Resourceful Support Coordinator known for high productivity and efficient task completion. Possess key skills in client relationship management, problem-solving, and project coordination. Excel using empathy, communication, and adaptability to meet diverse client needs and foster positive outcomes. Dependable professional with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states. Reliable personal care professional bringing several years of experience in personal care assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.

Overview

29
29
years of professional experience

Work History

Support Coordinator/ DSP

Mainsl Services Inc
Brooklyn Park , MN
07.2017 - 10.2024
  • Composed and edited complex and sensitive correspondence, reports and documents.
  • Analyzed financial activities of residents to share budgetary input with managers.
  • Monitored progress of clients' goals and objectives.
  • Participated in residents tasks to facilitate productivity or help overcome difficulties.
  • Provided crisis intervention services, as needed.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed and maintained relationships with external service providers.
  • Summarized and analyzed data from sources to create detailed documents, reports and high-level presentations.
  • Managed daily household operations, including supply inventory and maintenance requests, to maintain an efficient work environment.
  • Provided ongoing support to families and caregivers throughout the process of obtaining or maintaining services for loved ones.
  • Worked with finance department to file receipts and reimbursements.
  • Assessed risk factors associated with a variety of mental health issues and developed strategies for managing them effectively.
  • Conducted home inspections to ensure safety of clients in their environment.
  • Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
  • Gathered, entered and updated data to maintain departmental records and databases.
  • Acted as an advocate on behalf of clients when appropriate and necessary.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Coordinated transportation services for clients to access necessary medical appointments or other activities outside the home setting.
  • Participated in staff meetings, trainings, conferences. related to job duties and expectations.
  • Served as a liaison between families, caregivers and internal, external service providers.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Drove clients to doctors' appointments and social outings.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Built strong and trusting rapport with clients and loved ones.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Maintained updated knowledge through continuing education and advanced training.
  • Monitored health and well-being of clients and reported significant health changes.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Assisted clients with maintaining good personal hygiene.
  • Set up and took girls on small trips to state parks, waterfalls, camping, etc., to keep them active and provide new and different environments. expand their horizons with ethnic foods and customs of different cultures.
  • Managed household errands and other essential duties.
  • Recognized by management for providing a positive impact in the lives of others by demonstrating person centered thinking, teamwork, innovation, leadership, and customer service. Awarded the Compass Award twice.

HSSS

State of MN METO
Cambridge , MN
01.1996 - 01.2008
  • Participated in team meetings to discuss client progress, case management strategies, and service delivery options.
  • Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
  • Cultivated relationships with local organizations to increase access to resources for clients.
  • Supported clients in identifying healthy relationships and building interpersonal skills for successful integration into the community.
  • Implemented behavior modification techniques designed to reduce problem behaviors associated with mental illness or developmental disability diagnoses.
  • Attended meetings and participated in staff development training activities.
  • Monitored client progress throughout the course of treatment.
  • Provided crisis intervention services during times of emotional distress or behavioral crises.
  • Coordinated community-based activities that promoted socialization among participants.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Composed or prepared correspondence, case notes and narratives with computer-based applications.
  • Provided transportation for clients to appointments or recreational activities when necessary.
  • Monitored client compliance with treatment plans through regular home visits or phone calls.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
  • Provided direct support to individuals by assisting them in developing skills, obtaining resources, and advocating on their behalf.
  • Participated in multidisciplinary team meetings to discuss complex cases.
  • Completed day-to-day duties accurately and efficiently.
  • Managed household errands and other essential duties.
  • Adept at negotiations during times of distress or behavioral crisis.

Education

Medical Lab Technician - Medical Laboratory Science

Northwest Institute of Medical Lab Technology
Mpls, MN
01-1979

Skills

  • Crisis intervention
  • Behavior modification
  • Client advocacy
  • Data management
  • Team collaboration
  • Problem solving
  • Training and mentoring
  • Relationship building
  • Risk assessment
  • Customer service
  • Time management
  • Community outreach
  • Scheduling appointments
  • Phone and email etiquette
  • Policy implementation
  • Self motivation
  • Goal setting
  • Written communication
  • Active listening
  • Support services
  • Scheduling appointments and getting them there

Affiliations

Spent many years working and training my horses. Enjoyed them through their whole lives. Recently lost the last one due to old age, so now I have returned to crocheting and needlepoint. During summer I do as much camping as I can. Have taken several of the group homes I worked at on camping weekends.

other experiences

I have worked several other group homes and as job coaches with the DD population. All of them doing the same jobs as the 2 listed. Although the ones listed I was at longer and more involved with the actual programs.

Accomplishments

  • While working at Mainsl Services was awarded their Compass award Twice. It is a their award for employees they feel go over and above to make a positive impact on the lives of the residents they serve.

references

Pam Ross-Pederson  friend and co-worker     612-644-6796               

Angela Weber             friend and boss              612-532-1206   

Cindy Miller                 friend                              320-385-0916 

 Paullette Bahe                                   friend and co-worker    763-552-9654                                    

Timeline

Support Coordinator/ DSP

Mainsl Services Inc
07.2017 - 10.2024

HSSS

State of MN METO
01.1996 - 01.2008

Medical Lab Technician - Medical Laboratory Science

Northwest Institute of Medical Lab Technology

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Dorothy Lowry