Dorothy L. Thomas
Clifton Heights,PA
Summary
Proficient and skilled in lesson planning and fostering teamwork. Successfully developed engaging curricula and enhanced operational efficiency, achieving 100% Quality Assurance in Customer Service Standards. Passionate about creating a safe, nurturing environment that promotes children's growth and development while ensuring compliance with all regulations.
Overview
4
4
years of professional experience
Work History
Assistant Director of Operations
The Norment School
Philadelphia, PA
01.2024 - Current
- Oversaw hiring process of new employees, including interviewing candidates and onboarding them into the organization.
- Directed staff training sessions to foster professional development.
- Identified potential risks associated with operational processes, proposing mitigating solutions.
- Handled administrative tasks such as document preparation, filing, and record-keeping.
- Collaborated closely with senior management on projects involving operational improvements.
- Created detailed reports on key performance indicators to track progress against goals.
- Assisted in developing strategic plans that align with organizational objectives.
- Ensured compliance with all applicable laws and regulations regarding operations management.ent.
- Maintained relationships with vendors, negotiating contracts as necessary.
Team Leader Manager
The Learning Experience
Philadelphia, PA
01.2023 - 01.2024
- Assigned and monitored daily tasks for team members.
- Conducted regular performance appraisals for all team members.
- Developed strategies to increase the productivity and efficiency of the team.
- Monitored customer service standards across the organization.
- Facilitated communication between senior management and staff.
- Provided guidance, coaching, and feedback to team members.
- Resolved conflicts between team members promptly.
Group Supervisor
The Goddard School
Philadelphia/Bala Cynwyd, PA
01.2021 - 01.2023
- Tracked inventory levels and ordered supplies as needed.
- Coordinated with other departments to ensure the successful completion of projects within allocated budgets and timelines.
- Identified opportunities for cost savings through streamlining processes or eliminating redundant tasks.
- Monitored employee attendance records and prepared relevant reports for the HR department's review.
- Evaluated existing systems used by the group and made recommendations for improvements where necessary.
- Resolved conflicts between team members promptly, while maintaining positive working relationships.
- Conducted weekly team meetings to discuss progress on projects and identify areas of improvement.
Education
Bachelor of Science - Education
Walden University
Minneapolis, MN05-2026
Associate of Science - Business Administration/Management
Peirce College
Philadelphia, PA05-2012
Skills
- Teaching
- Customer service
- Group supervision
- Calendar management
- Event organization
- Confidential document handling
- Lesson planning
- Communication
- Interpersonal skills
- Teamwork
- Independent work
- EPIC
- Problem Solver
- Staff supervision
- Team building
- Scheduling and coordination
- Operational efficiency
- Communication/Patience & Adaptability
References
References available upon request.
Timeline
Assistant Director of Operations
The Norment School
01.2024 - Current
Team Leader Manager
The Learning Experience
01.2023 - 01.2024
Group Supervisor
The Goddard School
01.2021 - 01.2023
Bachelor of Science - Education
Walden University
Associate of Science - Business Administration/Management
Peirce College