Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
GeneralManager
Dorothy Lucas-Wade

Dorothy Lucas-Wade

Lucama,NC

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

8
8
years of professional experience

Work History

Front Office Coordinator

MindPath Health
Wilson, NC
01.2022 - Current
  • Perform day to day administrative functions and general office duties but not limited to word processing, copays, filing, faxing, answering phones and data entry
  • Answer incoming calls and transfer call to appropriate departments
  • Schedule or reschedule appointments for patients whether in person or on the phone
  • Enter all information when scheduling new patients like address, insurance information to emergency contacts etc
  • Assist in checking in and checking out patients and scheduling for any type of testing and/or follow ups
  • Verify insurance benefits for patients and advice patients of their coverage.
  • Collect patient and client documents and information upon referral
  • Monitored office supplies by checking inventory and placing orders

Janitorial Account Manager

Bravo Building Services
Zebulon, NC
01.2020 - 10.2021
  • Pharmaceutical GXP Manufacturing facility with 1,010,630 sq ft with 17 buildings with an annual operating budget of $4MM, generated an 15% reduction in cost by analyzing vendor pricing and strategic offering placements
  • Manage staff and supervise throughout the assigned account
  • Manage timekeeping and payroll process for all employees assigned
  • Ensure that buildings are properly maintained to customer satisfaction and service level agreements
  • Proven ability to maintain exceptional operating conditions, high-quality workmanship, and safe work performance while meeting and/or exceeding savings targets and KPIs
  • Proactively identify potential customer service issues and works closely with staff to implement solutions
  • Assisted in preparing for scheduled regulatory inspections/audits, corporate audits, and dignitary visits
  • Participated in site reviews and pre-planning for FDA inspections
  • Participated in site program for reporting of incidents, near-misses, and condition observations
  • Assured prompt response to diagnose, monitor, and troubleshoot concerns related to facility conditions
  • Maintain monthly project schedule for each building
  • Attend client meetings and Business Reviews
  • Follow up with personnel to ensure special projects are completed by due dates
  • Maintain building budgets
  • Supervised front-line employees including hiring, recognition, and performance management processes
  • Monitored supplies and equipment, assuring adequate resources to perform tasks
  • Participated in the onboarding of new vendors and contractor personnel, including orientation
  • Assured completion of background checks, medical surveillance, GMP and safety training prior to performance of applicable work activities.

Operations

MRO, WESCO
Wilson, MN
11.2015 - 02.2020
  • Integrated Supply
  • Carries out inventory control functions by balancing company goals (cost, quality, delivery), setting up and maintaining ABC analysis of inventory, monitoring and controlling customer consignment parts, disposing of excess/obsolete inventory
  • Plans the purchase of all assigned inventory based on forecasts, percentage replacement factors and the alternate parts data file
  • Obtains quotations from vendors to ensure favorable quality, price and delivery terms, research new products and vendors
  • Expedites orders to ensure timely delivery of purchases by verifying initial demands and analyzing backorder reports
  • Control’s data integrity of inventory systems by creating and updating item master files, analyzing engineering control changes, monitoring past due purchase orders and work-in-progress, researching inventory discrepancies, verifying, and updating alternate parts file, and verifying and updating standard costs
  • Coordinates and monitors the return of damaged goods, arranging for replacements or credits, and documents all transactions
  • Researches and reconciles discrepancies noted during cycle count process
  • Carries out new, used, and sub-contract supplier/vendor development for the business unit by sourcing new vendors, negotiating price and delivery terms
  • Interacts with Logistics to ensure maximization of freight savings and to communicate priority shipments of incoming materials

Education

Hospital Unit Coordinator -

Wilson Community College
Wilson, NC
08.2014

High School Diploma -

Wilson Community College
Wilson, NC
08.2000

Skills

  • Communication,Active Listening
  • Ability to Work Under Pressure
  • Decision Making,Conflict Resolution,Problem-solving
  • Time Management
  • Self-motivation, Adaptability
  • Leadership, Teamwork, Creativity
  • SAP ERP System-( Spare Parts MRO)
  • E-Crib System- (Maintenance Consumables, Production Consumables)
  • SRM system - (Maintenance & Project Engineering & Production Spot buys)
  • AS400 System: WESCO Accounting Integrating System (Accounts Payable)
  • Order management, Cost reviewing
  • CRM Systems, VoIP phone system knowledge
  • Documentation and control
  • Scheduling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Front Office Coordinator

MindPath Health
01.2022 - Current

Janitorial Account Manager

Bravo Building Services
01.2020 - 10.2021

Operations

MRO, WESCO
11.2015 - 02.2020

Hospital Unit Coordinator -

Wilson Community College

High School Diploma -

Wilson Community College

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Dorothy Lucas-Wade