Dorothy Mae Jenkins
Gwynn Oak
Summary
Dynamic professional with extensive experience at Behavioral Health System Baltimore, excelling in customer service and document management. Proven ability to coordinate meetings and manage mail distribution efficiently. Recognized for enhancing operational workflows and ensuring compliance with HIPAA regulations, contributing to a seamless office environment.
Overview
48
48
years of professional experience
Work History
Receptionist
Behavioral Health System Baltimore
01.1995 - 06.2022
- Answer incoming telephone calls and route to the appropriate staff or transfer callers to Baltimore City's Crisis, Information and Referral line with the highest level of customer service
- Review incoming faxes to ensure that there is no Protected Health Information
- If there is, notify the staff to whom the fax was directed and the HIPPA Compliance Officer
- Distribute incoming faxes to appropriate staff
- Maintain conference room calendars and schedule conference calls
- Assist with coordinating the logistics for meetings, trainings and other events that are facilitated or sponsored by Behavioral Health System
- Receive and distribute all incoming mail and packages
- Administer postages and coordinate pick-up and delivery of outgoing mail
- Verify check numbers on the log maintained by Accounts Payable, enclose them in envelopes and mail
- Hold checks for pick up as requested by sub-vendors and ensure that the person picking them up signs to confirm receipt of the check
- Record all incoming checks for Finance Department
- Input invoices in Microix database for payment
- Maintain database for medication application and Department of Correction referrals
- Order and receive materials and supplies
- Work effectively and collaboratively with others, both internally and externally
- Schedule audits for Accountability Department
- Perform other duties as assigned
Policy Preparer
Royal Insurance Company
01.1985 - 01.1993
- Prepare Insurance policies (Auto, Homeowners etc)
- Collate necessary forms for policy mailing
Policy Preparer
Travelers Insurance Company
01.1979 - 01.1985
- Prepare Insurance policies (Auto, Homeowners etc)
- Collate necessary forms for policy mailing
File Clerk
Able Temporaries, Inc.
01.1977 - 01.1978
- Filing documents to its appropriate location
- Other office duties as assigned
Shipping Receiver
Montgomery Wards & Company
01.1974 - 01.1977
- Packing and shipping materials for mailing
Education
High School Diploma - Business Administration
Carver Vocational Technical High School
Skills
- Customer service
- Telephone etiquette
- Document management
- Meeting coordination
- Mail distribution
- Finance administration
References
References upon request
Timeline
Receptionist
Behavioral Health System Baltimore
01.1995 - 06.2022
Policy Preparer
Royal Insurance Company
01.1985 - 01.1993
Policy Preparer
Travelers Insurance Company
01.1979 - 01.1985
File Clerk
Able Temporaries, Inc.
01.1977 - 01.1978
Shipping Receiver
Montgomery Wards & Company
01.1974 - 01.1977
High School Diploma - Business Administration
Carver Vocational Technical High School
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