Dorothy Marsh
Friend,NE
Summary
Proven leader in high-paced environments, adept at staff leadership and maintaining sanitation standards. At Friends Quick 6, I spearheaded initiatives that significantly reduced waste, enhanced customer satisfaction, and improved operational efficiency. Skilled in cutting techniques and schedule management, my focus on achievements and ability to inspire teams sets me apart.
Overview
4
4
years of professional experience
Work History
Meat Department Manager
Friends Quick 6
10.2023 - Current
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Trained new employees on handling, safety and stocking procedures.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Worked closely with employees and customers to effectively manage daily operations and communications.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Conducted regular inspections of department equipment, ensuring proper maintenance for optimal performance levels was reached.
- Provided exceptional customer service by assisting shoppers with product selection, cooking techniques, and special requests.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Ensured accurate pricing of all meat items by regularly updating price tags and signage as needed.
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
- Maintained compliance with all federal, state, and local food safety regulations through diligent record-keeping and regular staff training.
- Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Collaborated with store management to develop promotional strategies that highlighted seasonal offerings or specials within the Meat Department.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Trained new employees in company policies, best practices, and procedures for handling meat products safely.
- Upheld a safe working environment for staff members by enforcing proper equipment usage and safety protocols.
- Streamlined workflow processes within the department, resulting in increased productivity.
Floor Manager
Friends Qwik Shop
01.2023 - Current
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw supply restocking, area cleaning, and product organization.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 10 to 15 employees to maintain smooth-running operations of floor.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained clean and organized floor area, improving shopping experience for customers.
- Oversaw daily operations to ensure compliance with company standards and regulatory requirements.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Trained staff on new product features, ensuring knowledgeable customer service.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
Night Shift Lead
Phillip 66
10.2022 - 01.2023
- Provided ongoing training to night shift staff, ensuring up-to-date knowledge of company policies and procedures.
- Continuously worked towards meeting or surpassing established nightly performance goals set forth by upper management teams.
- Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
- Conducted thorough end-of-shift reports detailing any issues encountered throughout the night, allowing for prompt resolution before the start of the next workday.
- Resolved conflicts among team members, fostering a respectful and collaborative work atmosphere.
- Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
- Developed strong working relationships with vendors to ensure timely deliveries of materials required for overnight production needs.
- Maintained stock of products and ordered new products when stock was running low.
- Assisted customers with complaints, questions, and concerns.
- Trained staff members to perform inventory management, customer service and maintenance.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Cashier
Friends Quick Shop
02.2021 - 10.2022
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Stocked, tagged and displayed merchandise as required.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Learned duties for various positions and provided backup at key times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Built relationships with customers to encourage repeat business.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Science - Networking Systems Administrator
ITT Technical Institute
Thornton, CO02-2003
Computers , Astronomy And Sociology
Western Wyoming Community College
Rock Springs, WY06-1999
High School Diploma -
Rock Springs High School
Rock Springs, WY05-1998
Skills
- Cutting techniques
- Sanitation Standards
- Staff Leadership
- Schedule Management
Timeline
Meat Department Manager
Friends Quick 6
10.2023 - Current
Floor Manager
Friends Qwik Shop
01.2023 - Current
Night Shift Lead
Phillip 66
10.2022 - 01.2023
Cashier
Friends Quick Shop
02.2021 - 10.2022
Associate of Science - Networking Systems Administrator
ITT Technical Institute
Computers , Astronomy And Sociology
Western Wyoming Community College
High School Diploma -
Rock Springs High School
Similar Profiles
Joshua LongJoshua Long
Director of Operations at 6 ENTERPRISES (6 ‘N The Mornin'/6 @ Nite)Director of Operations at 6 ENTERPRISES (6 ‘N The Mornin'/6 @ Nite)
Brian RigginsBrian Riggins
Front Desk Clerk at Motel 6 / Studio 6Front Desk Clerk at Motel 6 / Studio 6
Pavan PrajapatiPavan Prajapati
Senior Project Manager at quick furnish QUICK FURNISH LLPSenior Project Manager at quick furnish QUICK FURNISH LLP
Alexandra ClouseAlexandra Clouse
Assistant Professor of Practice Elementary Education at Doane UniversityAssistant Professor of Practice Elementary Education at Doane University
MELISSA VNOUCEKMELISSA VNOUCEK
Grain Accountant Manager at Farmers CooperativeGrain Accountant Manager at Farmers Cooperative