Dorothy Medina
Summary
Accomplished Mitigation Operations Manager with a proven track record at Speed Clean Services, enhancing operational efficiency and customer satisfaction. Expert in water damage restoration and adept at fostering strong customer relations. Significantly reduced project turnaround time, ensuring safety and quality standards were surpassed, leading to increased accountability and performance outcomes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Mitigation Technician
Adams Complete Cleaning & Restoration
01.2024 - 04.2024
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Delivered accurate documentation, conducting detailed inventories of damaged items for insurance claims purposes.
- Safeguarded structural integrity during demolition processes by carefully following established procedures for removing damaged materials from affected sites.
- Streamlined project completion times, prioritizing tasks according to urgency and scope requirements.
- Mitigated mold growth through diligent application of antimicrobial treatments in affected areas.
- Maintained a clean and organized workspace, adhering to industry standards and guidelines for safe working conditions.
- Improved customer satisfaction by providing timely updates on mitigation progress.
- Ensured safety of clients'' homes and belongings with thorough assessments and proper equipment installation.
- Preserved clients'' peace of mind during stressful events by empathetically addressing their concerns and questions throughout the process.
- Contributed to company growth through exceptional service delivery that resulted in positive client referrals and repeat business opportunities.
- Demonstrated expertise in handling various mitigation scenarios, continually updating knowledge on industry best practices through training and certifications.
- Reduced property damage by quickly responding to emergency water and fire incidents.
- Prevented further damage to properties, promptly removing standing water using water extraction equipment.
- Increased team efficiency, coordinating work schedules and delegating tasks based on individual strengths.
- Expedited drying process, strategically placing air movers and dehumidifiers throughout impacted spaces.
- Facilitated smooth transitions between mitigation phases by collaborating closely with reconstruction teams.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
Mitigation Operations Manager
Speed Clean Services
03.2019 - 01.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Analyzed and reported on key performance metrics to senior management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
IICRC Registrant #83409
Adult / Infant First Aid, CPR & AED Trained -
Red Cross
Warren, MI02.2023
Asbestos Contractor/Supervisor License -
Environmental Testing And Consulting
Romulus, MI12.2022
Xactimate
05.2021
GED -
Workforce Development Agency
Lansing, MI03.2015
Skills
- Water damage restoration
- Personal Protective Equipment
- Decontamination procedures
- Emergency Response Planning
- Structural Drying Procedures
- Mold Remediation Techniques
- Fire Damage Assessment
- Odor control methods
- Containment Barrier Construction
- Project Estimation
- Mold remediation
- Upholstery Cleaning
- Safety Management
- Customer Relations
- Inventory Management
- Equipment Troubleshooting
Timeline
Mitigation Technician
Adams Complete Cleaning & Restoration
01.2024 - 04.2024
Mitigation Operations Manager
Speed Clean Services
03.2019 - 01.2024
IICRC Registrant #83409
Adult / Infant First Aid, CPR & AED Trained -
Red Cross
Asbestos Contractor/Supervisor License -
Environmental Testing And Consulting
Xactimate
GED -
Workforce Development Agency
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