Summary
Overview
Work History
Skills
Timeline
Generic

Dorothy Melei Baron

Riverton,UT

Summary

Highly Knowledgeable and Skilled in the automotive and insurance industry. Sales Driven, Persuasive Personality, Adaptability and Analytical.

Overview

17
17
years of professional experience

Work History

Customer Support Specialist

AT&T Mobility
11.2022 - Current
  • Customer Service Representative
  • Mobility sales commission, New line activations/ Insurance sales/ Sales Tactics
  • Working in a specialized department -TOBR (Accounting) Consolidating and Separation of Accounts.
  • Going over circumstances, Account changes, Plan Selection, Billing changes, covering Losses and Gains.
  • CPNI Disclosures
  • Call Center/ In bound calls Full time Remote- Work From Home position.
  • Conflict resolution / Interpersonal Intelligence/ aptitude
  • Verbal/ Written/ Assertiveness Skills- Meditation
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

Remote Sales Agent, P&C Licensed

Syncis
01.2022 - Current
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Sales Proficiency and Marketing Tactics
  • Develop Client Relationships
  • Risk assessment and analytical skills
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
  • Enhanced brand reputation by consistently providing exceptional customer service and fostering positive relationships with clients.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales.

Warehouse associate

Sephora Warehouse
01.2021 - 11.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

Student

Tooele Tech
02.2020 - 02.2021
  • Cyber Security Program
  • Comp Lit for IT
  • A+ Essentials & Practice Applications I & II
  • Network

Automotive Paint Technician

Caliber Collision Repair
04.2019 - 12.2020
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Maintained exceptional work quality standards through rigorous surface preparation, masking, and sanding procedures prior to painting.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Completed jobs efficiently by prioritizing tasks, effectively managing time, and collaborating with team members when needed.
  • Maximized paint longevity for customers'' vehicles by recommending appropriate sealants, clear coats, or other protective measures based on their needs.
  • Contributed to team success by actively participating in training sessions and sharing knowledge with others in the department.
  • Consistently provided exceptional service experiences for customers while keeping projects within projected timelines and budget constraints.
  • Assisted colleagues in troubleshooting difficult paint applications or complex repairs as needed, fostering a collaborative work environment.
  • Mixed and thinned paints and other coatings to specified colors and consistency using viscometers and mixing equipment.
  • Hammered out minor body dents and dimples using bumping hammer.
  • Sprayed specified amounts of finish, primer and protective and decorative coatings onto vehicle surfaces.
  • Maintained optimal stock levels of inventory to guarantee timely availability of products.
  • Custom mixed colors to match customers' desired color.
  • Executed work orders for painting team as part of larger project schedule.
  • Inspected completed work for adherence to very strict guidelines and highest quality standards.
  • Provided supervisor with daily status report on all job tasks and workers' duties.

Remote Customer Service Representative

Teleperformance/ USAA
07.2016 - 04.2019
  • Paid Studies for P&C License
  • Remote Training/ WFH/ Inbound call center
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Serviced Accounts
  • Sales

Front Desk Receptionist

Hotel American
11.2017 - 05.2019
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Order of rooms -Scheduled Housekeepers, inventory, inspected property
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Billing/ Invoices/ accommodate special accounts/ contracts
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Collected room deposits, fees, and payments.
  • Closing/ Night Audit – account for monies earned / loss for the
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Day, drop monies and transfer.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Calculations for Contract stays
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Keeping close eye on property and Guests making sure safety is top priority.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Co- Owner and Operator

Baron Builders Remodeling llc
01.2013 - 01.2017
  • Residential Home Remodeling
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Established foundational processes for business operations.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Established team of motivated and highly skilled employees to help run business.
  • Built strong relationships with key stakeholders, enhancing partnerships and fostering mutual growth opportunities.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
  • Creation of contracts / Bids/ Estimates

Co-Owner and Operator

808 Autobody and Custom Painting llc
01.2008 - 01.2012
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Established foundational processes for business operations.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Established team of motivated and highly skilled employees to help run business.
  • Evaluated market trends to identify new revenue streams and diversify product offerings accordingly.
  • Enhanced business operations by implementing efficient management strategies and streamlining processes.
  • Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Improved operational efficiencies to reduce costs and improve productivity.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
  • Researched target market to discover customer needs and analyze competitor trends.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Increased overall profitability by identifying cost-saving measures and optimizing resource allocation.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
  • Prepared annual budgets with controls to prevent overages.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Networked with other businesses and customers to increase sales opportunities and contacts.
  • Formed senior leadership team through rigorous interviews and extensive candidate research.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.

Skills

  • Customer Service/ Support / Sales Representative
  • Fully Remote WFH Representative-using Vmware/ plugged into Avaya Softphone
  • Personable/ Relatable sales tactics
  • Microsoft/Excel/PowerPoint
  • Accounting
  • Former Automotive Body shop Owner / Management
  • Production / Supply Chain Experience
  • Hospitality

Timeline

Customer Support Specialist

AT&T Mobility
11.2022 - Current

Remote Sales Agent, P&C Licensed

Syncis
01.2022 - Current

Warehouse associate

Sephora Warehouse
01.2021 - 11.2022

Student

Tooele Tech
02.2020 - 02.2021

Automotive Paint Technician

Caliber Collision Repair
04.2019 - 12.2020

Front Desk Receptionist

Hotel American
11.2017 - 05.2019

Remote Customer Service Representative

Teleperformance/ USAA
07.2016 - 04.2019

Co- Owner and Operator

Baron Builders Remodeling llc
01.2013 - 01.2017

Co-Owner and Operator

808 Autobody and Custom Painting llc
01.2008 - 01.2012

Similar Profiles

CREATE PROFILE
Dorothy Melei Baron