DOROTHY M. FREEMAN
Addison,IL
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
Shorr Packaging
Aurora, IL
11.2022 - 11.2022
- Manage/process orders including products, quantity, cost, resale and freight terms
- Monitor internal reports to ensure customer deliverables are obtained
- Investigate and process customer requests such as returns, credits and replacement products
- Set up and maintain price records at the direction of sales team
- Create and maintain customer files and account notes
- Assist with customer integration projects (customer onboarding and invoice automation)
- Assist sales team to create/process quotes and new item setups
- Work with vendors to obtain order updates, tracking and documents
- Problem resolution: Handling customer issues, providing solutions and assisting customers with solving problems
- SME for Salesforce / Service Cloud - help/support others as needed
Control Center Service Coordinator
MedSpeed
Elmhurst, IL
02.2022 - 11.2022
- Makes and recommends decisions that have a significant impact on business operations within the region being covered
- Carries out and delegates work assignments to Logistic Service Representatives ensuring client and patient expectations are met
- Provides consultation or expert advice to local markets and acts on their behave when local management is unavailable
- Executes on going side by side training sessions with new and current CSAs
- Recommends actions to be taken to resolve issues and helps execute recommendation as needed
Bookkeeper / Office Manager
Kitchen Refresh
Lombard, IL
02.2021 - 02.2022
- Inventory materials needed for jobs
- Compiling, analyzing and reporting customer and product sales, margins and profitability
- Manage payroll, bookkeeping and bank deposits
- Assist with kitchen installations including measuring the kitchen space and cutting materials to size cabinets and countertops, installing cabinets and appliances, and ensuring they are level and secure
Office Manager
Optimal Health and Rehabilitation
Lombard, IL
12.2020 - 04.2021
- Maintain detailed records of test results by entering data and patient information into computer, enter patient, procedure and equipment into computer system
- Greet patients and inquired as to their wellbeing since last treatment
- Collect necessary payment from patients
- Insurance verification, file claims, and collections
- Enter financial data into the company accounting database to be verified and reconcile
- Enter financial information and payments to guarantee the employees and vendors were paid on time
- Schedule patient appointments including absence follow-up scheduling
- Office Duties: Answer emails, phone calls providing excellent customer service, organize and maintain a clean office environment
Administrative Assistant / Customer Service
Merchandise Mart
Chicago, IL
05.2012 - 04.2020
- Data Management: Manage and evaluate data to determine the effectiveness of operational efficiency
- Application Management: Produce data for the operations team for expenses, revenue accounts, accruals, and reforecasts
- Invoice Reconciliation: Invoice entry, coding and accounts receivable
- Training: Job training for new and current employees for job functions and safety
- IT Support: Troubleshooting all IT equipment for Operations Team (e.g
- Phone software, desktops, and systems)
- Service Liason: Manage building tenant requests/call center for heating, power, plumbing, etc
- Trade Show Coordination: Vendors inbound/outbound freight
- Budget: Manage all Building labor/Expense costs to budget
Education
Human Resource Management / Psychology
University of Phoenix
01.2012
Skills
- Good attention to detail and a high level of accuracy
- Strong interpersonal skills with ability to remain calm under pressure
- Good team-working skills and ability to self- motivate
- Excellent time management and punctuality
- Advanced in Microsoft Word, Outlook, Excel, Teams and PowerPoint
- Experience in Salesforce
- Excellent organizational skills with the ability to multi-task and meet strict deadlines
- Strong communication skills, both written and verbal
- Creative and idea driven
Timeline
Customer Support Specialist
Shorr Packaging
11.2022 - 11.2022
Control Center Service Coordinator
MedSpeed
02.2022 - 11.2022
Bookkeeper / Office Manager
Kitchen Refresh
02.2021 - 02.2022
Office Manager
Optimal Health and Rehabilitation
12.2020 - 04.2021
Administrative Assistant / Customer Service
Merchandise Mart
05.2012 - 04.2020
Human Resource Management / Psychology
University of Phoenix
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