Dorothy Moore

Server

Fairground Diner

03.2017 - Current

Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Inspected dishes and utensils for cleanliness.
Bussed and reset tables to keep dining room and work areas clean.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cultivated warm relationships with regular customers.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Answered customers' questions, recommended items, and recorded order information.
Increased sales significantly by upselling higher-end products to customers.
Served food and beverages promptly with focused attention to customer needs.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Explained menu items and suggested appropriate options for food allergy concerns.
Processed orders and sent to kitchen employees for preparation.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.