Dorothy Moss

Outgoing Qualified Office Coordinator with proven ability to streamline office operations and improve efficiency. Successfully managed scheduling, communications, and administrative tasks to support organizational goals. Demonstrated proficiency in multitasking and problem-solving in fast-paced environments.

Member of the Regional SEPS Accounting Teams 1 and 8 for the past 5+ years providing resolutions to financial transactions gone awry with General Offices, as well as the Regional Accounting SEPS Specialists for the past 2+ years entrusted with providing Quality Reviews of transactions processed by the various Regional SEPS Teams.

Extremely detailed in any constructive criticism and very thorough in reviewing financial transactions and identifying any mistakes as well as offering suggestions to prevent reoccurrences of said mistakes.

Skilled in office management and fostering team collaboration, Significantly contributed to operational improvements and positive workplace dynamics. Demonstrated ability to streamline processes, leading to a marked increase in productivity. Offering excellent organizational skills and keen ability to learn and adapt quickly. Brings solid understanding of administrative tasks and proficiency in using office software and tools. Ready to use and develop organizational and communication skills in Office Coordinator role.

• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Developed and instituted employee training and retention initiative that reduced personnel turnover by 75% within 1 year.
• Recognized by management in December of 2022 with the New York Life Super Star Award which acknowledged my contributions to the Charlotte General Office as well as to New York Life Insurance Company as a whole. I was awarded a trip in May of 2023 to Orlando, FL, a visit to the EPCOT Center at Disney World and upscale accommodations in Orlando at the Caribe Royale Resort.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of departmental production.
• Advanced from Service Representative, III, to Senior Service Representative, and then to Office Coordinator within 20 years for high production, attention to detail, supervision and training of other employees, as well as unsurpassed work ethics keeping in line with the Rules and Regulations set forth by New York Life Insurance Company.