DOROTHY NARKINSKY
South Portland,ME
Summary
Seasoned Operations leader with expertise in leading organizations through immense growth and transformation. A strategis business thinker, a creative problem solver, and a proven track record for developing effective strategies that significantly improve efficiency and drive revenue. Known for fostering innovation, managing risk effectively, and leading cross-functional teams to achieve organizational goals. A passion for people, a strong believer that what doesn't get measured gets forgotten, and the professional objective of implementing meaningful technology that will make lives better.
Overview
23
23
years of professional experience
Work History
Managing Director/COO
DEPT
Boston, MA
01.2023 - 05.2024
- Company Overview: Digital Products Division, Global Digital Agency
- Oversaw P&L, forecasting, sales targets, resource management, sales operations, revenue operations, Operations, Customer Services team
- Cut costs during 2023 and 2024 to mitigate obstacles in reaching revenue objectives - raised margin by 2% per year through streamlined processes.
- Grew margin from in both 2023 and 2024.
- Implemented standardized KPI reporting
- Established cross-functional teams to achieve company objectives, including development of global staffing hubs, resource sharing across divisions, and alignment of people operations, contracting, and sales operations processes
- Defined regional requirements for global systems in business, finance, and people operations.
Collaborated on vetting and selection of SaaS providers to enhance operational efficiency. - Boosted RFP participation and win rate through strategic proposal enhancements. Incorporated cross-selling of services in RFP proposals to drive revenue growth.
Head of Operations/Regional Ops VP, Technology
Rocket Insights
Newburyport, MA
01.2017 - 01.2022
- Directed finance, HR, recruiting, revenue forecasting, sales operations, resource management, and contract generation/negotiation/management within organization; established processes, enforced controls, and utilized tools to support rapidly expanding business (20 to 30% annually)
- Developed comprehensive resource management system incorporating custom software which remained in use until 2025.
- Harmonized operational processes across DEPT network of agencies (voted DEPT Operations Global MVP in 2022)
- Created offshore staffing hubs in LatAm and Croatia to expand talent pool. Oversaw daily operations for these hubs, focusing on maximizing productivity and quality.
Head of Delivery
Rocket Farm Studios
Boston, MA
01.2012 - 01.2017
- Company Overview: Digital Development Partner
- Directed delivery from conceptualization through development, QA, submission, launch, postlaunch support and analytics for cutting edge mobile and web apps; successfully delivered to market 17 apps for B2B, B2C and B2B2C companies based in healthcare, insurance, public health data collection, on-demand job placement, business productivity, education, lifestyle and music
- Directed clients in robust strategy summits, pinpointing business objectives, potential challenges, and areas of opportunity for exploration; constructed GTM and analytics strategies alongside comprehensive product roadmaps to meet business objectives.
- Hired, developed and managed global resource teams including engineering, art, UX, QA and Project Management.
- Established SOPs for financial systems, people operations, and project management systems; integrated process tools for comprehensive software design processes, code reviews, maintenance, client updates, and new tools for managing story, feature, and defect tracking.
Vice President, Operations: Client Data Services
Blackbaud, Inc.
Cambridge, MA
01.2001 - 01.2011
- Company Overview: Target Analytics Division, Predictive modeling and analytics for non-profits
- Managed delivery team to exceed forecasted revenue ($13.8mm in 2011) and profitability goals
- Streamlined ETL processing for large data sets to develop US household database. Enhanced modeling process with products team to deliver effective philanthropic giving likelihood models.
- Integrated delivery teams, technology platforms and disparate operations systems following acquisition
- Established formalized metrics systems to assess team productivity.
Education
Bachelor of Arts - Psychology
College of William And Mary
Williamsburg, VASkills
- P&L management
- Revenue forecasting
- Operations management
- Revenue Operations
- Sales operations
- Cross-functional collaboration
- KPI reporting
- Operational efficiency
- Strategic planning
- Resource management
- Cross-functional collaboration
- Contract Management
Other Experience And Interests
- Executive Coaching
- Avid reader, writer, traveler, swimmer, cook, volunteer, NPR enthusiast; Japanese language student
- Strong interest in wellness programs for people living with chronic diseases
- Advocate for the implementation of meaningful technologies that allow us to live healthier, more balanced and socially responsible lives
Timeline
Managing Director/COO
DEPT
01.2023 - 05.2024
Head of Operations/Regional Ops VP, Technology
Rocket Insights
01.2017 - 01.2022
Head of Delivery
Rocket Farm Studios
01.2012 - 01.2017
Vice President, Operations: Client Data Services
Blackbaud, Inc.
01.2001 - 01.2011
Bachelor of Arts - Psychology
College of William And Mary
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