Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dorothy Nelson

Katy, TX,TX

Summary

General Manager with proven track record in implementing strategic initiatives that enhance profitability and sales performance. Expertise in operational management and delivering exceptional customer service. Strong ability to motivate and develop teams, achieving superior results in competitive markets. Self-motivated and enthusiastic office management and executive support professional with a broad-based background with organizations. Bringing several years' experience helping companies. Computer-savvy and quick learning. Strong communicator with a collaborative nature, good multitasking abilities and a superior work ethic.

Overview

17
17
years of professional experience

Work History

General Manager

JEM Insurance Group
Houston, TX
01.2016 - Current
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Administered employee discipline through verbal and written warnings.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Administrative Office Manager

Telsource Solutions
Houston, TX
01.2009 - 12.2015
  • Organized and maintained detailed files and archives for [Type] information.
  • Directed office personnel activities to enhance operational efficiency.
  • Recruited, trained, and developed administrative staff to align with corporate growth objectives.
  • Authored employee handbook, technology policies, and emergency recovery protocols.
  • Conducted performance evaluations to assess staff progress and skill development.
  • Administered and updated [Software] database for payroll, benefits, and time management.
  • Distributed memos and updates to inform departments of corporate objectives.

Education

MBA - Business Administration

Purdue Global Universotu
Indianapolis, IN
05.2020

Bachelor of Science - Business Administration

Purdue Global University
Indianapolis, IN
05.2018

Skills

  • Policy/Program Development
  • Cross-Functional Team Management
  • Supervision and Training
  • Performance Improvements
  • Sales Team Development
  • Sales Tracking
  • Recruitment and Hiring
  • Business Leadership
  • Performance Assessment
  • Employee Motivation
  • Policy Development and Enforcement
  • Training Management
  • Staff training/development

Timeline

General Manager

JEM Insurance Group
01.2016 - Current

Administrative Office Manager

Telsource Solutions
01.2009 - 12.2015

MBA - Business Administration

Purdue Global Universotu

Bachelor of Science - Business Administration

Purdue Global University

Similar Profiles

CREATE PROFILE