Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Dorothy Ngai

Dorothy Ngai

Newton,MA

Summary

I am 27 years old and I have work experience in a range of different industries as referenced below. I am also a travel lover having been to 18 countries and more than 30 cities. I am an independent and diligent person, who is always motivated to work hard and play hard.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Mobile Sales Expert

Caseway
10.2022 - 07.2023

The company based in Australia with over 20 stores in different cities that offer huge range includes smart device accessories, audio and power products, gaming gear, and home technology.

  • Provided range of phone cases, screen protector, phone repair service and other digital products to customers.
  • Worked to build relationships with customers and built potential for additional sales.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Listened to clients and introduced products to satisfy business and personal needs.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.

Sales Manager of FSI Sector

Microsmartnet Distribution Limited
01.2022 - 03.2022

The company focuses on distributing network Infrastructure, security solutions for enterprises and data center networks, remote Access Solution enterprise communications solutions and services

  • Drive new business within the enterprise accounts
  • Regular updates to review deals and discuss pipeline
  • Participate in pipeline generation events to build an effective pipeline and execute on each phase of the value selling process
  • Contact : -Kenson 85366120098

Consultant

Hong Kong New Oriental Culinary Art Limited
03.2020 - 06.2021
  • The cooking studio provides Western cooking courses, pastry and bakery courses, coffee workshops and team building and rental venue for corporate events
  • Prepare MC script and event proposal
  • Propose and manage class schedules for members
  • Holding Team Building, corporate event and rental venue to customers
  • Contribute to team’s monthly sales goals and achieving personal target
  • Promote the sales of cooking & bakery courses and other related services to customers
  • Contact : -Rex 85257036098

Cashier

Barista, Dunkin' Donuts
05.2019 - 10.2019
  • An American multinational coffee and doughnut company, as well as a quick service restaurant founded by William Rosenberg in Massachusetts, in 1950
  • Took food and drink orders
  • Able to work with multicultural
  • Operating cash registers and greeting customers
  • Handling daily clean work stations, brew and grind coffee
  • Provided excellent customer service while executing quick transactions with accuracy in a stressful and fast-paced environment.

Event management

Hong Kong Public Relations Professionals' Association
09.2018 - 05.2019
  • Established on May 1, 1995, the Hong Kong Public Relations Professionals’ Association Limited (“PRPA”) is an independent body comprising public relations practitioners in Hong Kong
  • Its members include public relations professionals from the commercial and public sectors in Hong Kong, either working in-house or in consultancies
  • Handle general enquiries from internal and external parties
  • Assist the design of communication and public relation materials such as brochures, and an invitation
  • Provide administrative support to ensure alignment and achievement of the overall objectives of events and campaigns
  • Perform event marketing duties including event management, event registration and onsite assistance with crowd control, event logistics coordination for physical, virtual and hybrid events

Customer Service (Internship)

Link Real Estate Investment Trust, Stanley Plaza
05.2018 - 12.2018
  • It the first real estate investment trust in Hong Kong and currently the largest in Asia in terms of market capitalisation
  • It is wholly owned by private and institutional investors
  • Manage Concierge's daily operations
  • Assist in customer service activities like Christmas Market
  • Handle telephone enquiries, complaints and update system information
  • Settle complaints and sudden incidents happened within the shopping mall

Beauty Advisor

Melvita
03.2017 - 12.2017
  • Melvita is an international retailer of body, face, and home products based in Lagorce, France
  • Provide excellent customer services experience
  • Build client database and maintain customer relationship
  • Maximize sales volume to achieve targets set by the company
  • Support daily operations of the store including but not limited to cashiering and stock management

Education

Hong Kong Institute Of Ocational Education
HONG KONG
05.2019

Skills

  • Culinary Arts
  • Video Editing
  • Effective Planner
  • Sales Presentation
  • Interpersonal Communication
  • Teamwork and Collaboration

Certification

The International Federation of Beauty Culturist - 2021


Hong Kong Youth Speech Competition - Merit Award - 2018


Speak For Success Program Presentation Competition Best Performance Award - 2018


The 43rd Hong Kong Youth Cultural & Arts Competition - Merit Award - 2017


Languages

Cantonese
Native or Bilingual
Mandarin
Native or Bilingual
A1
English
Full Professional

Timeline

Mobile Sales Expert

Caseway
10.2022 - 07.2023

Sales Manager of FSI Sector

Microsmartnet Distribution Limited
01.2022 - 03.2022

Consultant

Hong Kong New Oriental Culinary Art Limited
03.2020 - 06.2021

Cashier

Barista, Dunkin' Donuts
05.2019 - 10.2019

Event management

Hong Kong Public Relations Professionals' Association
09.2018 - 05.2019

Customer Service (Internship)

Link Real Estate Investment Trust, Stanley Plaza
05.2018 - 12.2018

Beauty Advisor

Melvita
03.2017 - 12.2017

Hong Kong Institute Of Ocational Education
Dorothy Ngai