Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Dorothy O'Grady

West Columbia,TX

Summary

Dynamic professional with extensive experience at Walmart, excelling in customer service and cash handling. Proven track record of enhancing operational efficiency and team performance through effective training and collaboration. Recognized for fostering customer loyalty and satisfaction while maintaining high standards of cleanliness and organization. Committed to reliability and integrity in all tasks.

Overview

17
17
years of professional experience

Work History

Cashier

Walmart
01.2020 - 05.2025
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained cleanliness and organization of sales floor to promote efficient operations.
  • Participated in inventory management tasks, including restocking shelves and tracking stock levels.
  • Collaborated with team members to achieve daily sales targets and improve customer service delivery.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring compliance with financial policies.
  • Assisted customers with product inquiries and recommendations to enhance satisfaction.
  • Collaborated with team members to manage inventory levels effectively.
  • Trained new staff on operational procedures and customer service standards.
  • Implemented best practices for maintaining a clean and organized checkout area.
  • Resolved customer complaints promptly, contributing to positive shopping experiences.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Increased sales of promotional items by informing customers about current offers.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Department Manager

Walmart
08.2008 - 07.2018
  • Led departmental initiatives to enhance operational efficiency and streamline processes.
  • Developed and implemented training programs for staff, improving overall team performance.
  • Analyzed workflow metrics to identify areas for process improvement and cost reduction.
  • Coordinated cross-functional collaboration to achieve strategic departmental goals and objectives.
  • Supervised daily operations, ensuring compliance with company policies and industry regulations.
  • Mentored junior staff, fostering professional growth and enhancing team capabilities.
  • Implemented inventory management systems that reduced waste and improved stock accuracy.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Led a team of professionals to consistently achieve or exceed performance targets.

Education

High School Diploma -

West Columbia High
West Columbia Tx
05.1991

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cleaning and sanitizing
  • Cash handling
  • Team collaboration
  • Customer service excellence
  • Customer relations
  • Cash register operation
  • Professionalism and courtesy
  • Cash handling and management
  • Reliability and punctuality

Timeline

Cashier

Walmart
01.2020 - 05.2025

Department Manager

Walmart
08.2008 - 07.2018

High School Diploma -

West Columbia High

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