Dorothy Patterson
Dawsonville,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Billing Supervisor
Premier Medical Services, Inc.
07.2012 - Current
- Improved billing accuracy by implementing systematic audits and updating procedural manuals.
- Streamlined invoice processing for timely payments by enhancing the tracking system and automating data entry tasks.
- Enhanced team productivity by providing ongoing training, guidance, and support to billing staff members.
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Ensured compliance with industry regulations by staying up-to-date on relevant changes and adjusting internal procedures accordingly.
- Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
- Proactively identified potential bottlenecks in the billing process, implementing solutions that increased overall operational efficiency.
- Maintained a high level of customer satisfaction by addressing inquiries promptly, resolving issues effectively, and consistently delivering accurate invoices within established timeframes.
- Negotiated with customers regarding payment arrangements when necessary, balancing firmness with empathy to maintain positive relationships without sacrificing revenue collection targets.
- Oversaw the proper allocation of payments received from various sources, ensuring accurate posting to relevant accounts and facilitating efficient reconciliations at monthend.
- Oversaw financial operations, producing invoices, processing payments and preparing deposits.
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Developed and maintained billing procedures to make timely payments.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
Education
No Degree - Secretarial/Word Processing
Robert Morris College
Carthage, IL06.1984
High School Diploma -
Rich East Highschool
Park Forest, Il06.1983
Skills
- Team Development
- Technical Knowledge
- Reporting Requirements
- Invoice Processing
- HIPAA Compliance Understanding
- Electronic Health Records Experience
- Adaptability and Flexibility
- Organizational Capabilities
- Customer Service Excellence
- Claims Processing Proficiency
- Payment Posting Abilities
- Medicare and Medicaid Regulations
- Patient Billing Procedures
- ICD-10 Knowledge
- Medical Coding Expertise
- HIPAA Compliance Certification
- Commercial and Private Insurance
- Billing and Collection Procedures
- Chart Auditing
- Claims Processing
- Clerical Support
- Multitasking and Organization
- Insurance Claims
- Electronic Claims
- Claim Submission
- Patient Billing
- Payment Posting
- Medicare and Medicaid Process
- Worker's Compensation Knowledge
- Medical Claims Submission
- Insurance Billing
- Critical Thinking
- Disability Claims Process
- HIPAA Compliance
- Medicaid and Medicare Knowledge
- Medical Billing
- ICD-10 Coding
- Insurance Verification
- CMS-1500 Billing Forms
- Work Prioritization
- Accounts Receivable
- Payer Contracts
Timeline
Billing Supervisor
Premier Medical Services, Inc.
07.2012 - Current
No Degree - Secretarial/Word Processing
Robert Morris College
High School Diploma -
Rich East Highschool
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