Dorothy Patterson
BRAZORIA,TX
Summary
Dynamic Area Manager with a proven track record at ProActive Work Health Services, excelling in conflict resolution and staff training. Leveraged commercial acumen to enhance profitability and foster strategic client relationships, while effectively managing budgets and driving revenue growth. Committed to maximizing team performance and delivering exceptional customer experiences.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Area Manager
ProActive Work Health Services
Freeport, TX
03.2019 - Current
- Promote positive customer service experiences by promptly resolving conflicts.
- Supervised employees, ensuring optimal productivity.
- Mentored team members by demonstrating best practices for sales and customer service.
- Resolved customer complaints regarding sales and service.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Reviewed staffing needs to ensure adequate coverage at all times.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Human Resources
- Accounting to include payroll, accounts payable and receivable, monthly and year-to-date financials, with a focus on P&L.
- Supply management
Center Operations Manager
US HealthWorks
Freeport, TX
04.1996 - 03.2019
- Motivated and led team members to work together to achieve targets.
- Supervised the daily activities and performance of up to 30 regular employees.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets.
- Reviewed and submitted accurate bi-weekly payroll to satisfy human resources obligations, and maintain high employee satisfaction.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Trained employees on business principles, best practices, protocols, and system usage.
- Formed and sustained strategic relationships with clients.
- Payroll managment
Education
Some College (No Degree) -
Brazosport College
Lake Jackson, TXSkills
- Area management
- Business development
- Staff training
- Sales-minded
- Budgeting skills
- Revenue generation
- Employee scheduling
- Capital improvement planning
- Issue and conflict resolution
- Contract development and management
- Key accounts and territory management
- Accounting to include payroll, accounts payable and receivable, monthly, and year-to-date financials, with a focus on P&L
- Supply Management
- Human Reources
Accomplishments
- Recognized as Employee of the Year for outstanding performance and team contributions 2 years in a row.
- Recognized and awarded Innovator of the Year
- Exceeded sales goals by an average of 40% from 2004 to 2021
Certification
- NIOSH and CAOHC Certified
Timeline
Area Manager
ProActive Work Health Services
03.2019 - Current
Center Operations Manager
US HealthWorks
04.1996 - 03.2019
Some College (No Degree) -
Brazosport College
- NIOSH and CAOHC Certified
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