DOROTHY P BISHOP
Brooklyn,NY
Summary
Dynamic manager with extensive experience at Red Lobster Restaurant, excelling in inventory management and staff training. Proven track record in enhancing customer satisfaction and operational compliance. Adept at performance monitoring and process improvement, ensuring efficient restaurant operations and fostering a motivated team environment.
Overview
23
23
years of professional experience
Work History
Manager
Red Lobster Restaurant
Carle Place, New York
09.2019 - 11.2025
- Supervised daily operations and ensured compliance with health and safety standards.
- Trained staff on menu items and customer service protocols for optimal guest experience.
- Managed inventory levels and ordered supplies to maintain efficient restaurant operations.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cashier
Boston Market
Brooklyn, New York
08.2014 - 09.2019
- Processed customer transactions efficiently at busy retail location.
- Maintained accurate cash drawer and balanced at end of shifts.
- Assisted customers with product inquiries and recommendations.
- Collaborated with team to ensure smooth store operations during peak hours.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
Environmental Service Aide
St.Francis Heart Center
Roslyn, New York
08.2011 - 08.2014
- Cleaning the patient’s room moving the furniture from one area of the hospital to the next.
- Dusting the lights, floors, walls, closets vacuuming and sweeping and mopping floors.
- Maintaining the up keep of all bathrooms emptying the trash baskets replenishing the supply’s as need.
- Maintained cleanliness in patient rooms and common areas to ensure a safe environment.
Aircraft Cleaner
Delta Ground Service
02.2011 - 06.2011
- Cleaning of the aircraft removing the garbage from the seat back pockets.
- Cleaning of the bathroom’s removing the garbage from the galley’s wiping down the window’s and tray table’s and the mirror’s replenishing the supplies as need for each aircraft.
Aircraft Cleaning Supervisor
GroundService International
11.2008 - 01.2011
- Responsible for the cleaning crew of 18 to 40 employees, who cleaned a 747, AB- 300, 777-400 within 30 to 40 mint’s.
- Checking of each flight and ensure the airlines were happy and the flight crew’s were satisfy with our work.
- Took inventory of the supplies reported what needed to be fix, schedule the cleaning crew as the aircraft’s came in controlled the over time and the man power hour’s and the planning of the next day events.
Aircraft Cleaning Supervisor
Evergreen Eagle International
10.2004 - 11.2008
- Assist the manager with the daily assignments.
- Coordinate the flight plan for the operation of the day.
- Answering general inquires about the inventory and the supplies and what was needed for the operation, having daily meetings with the staff and the manager’s.
- Doing daily report’s answering e-mails keeping my manager up to date with everything that is going with in the operation.
Waitress/ Cook/ Expeditor
Uno’s Pizzeria Bar &Grill
03.2003 - 09.2004
- Working in the kitchen preparing the food for the servers and make the finishing touches on each dish before it leaves from the kitchen and goes to the guest table.
- Preparing the food with in 20 mints’ or less.
Education
Medical Billing - Medical Terminology
Queens College
Flushing, New York06.2004
Skills
- Inventory management
- Staff training
- Customer service
- Operational compliance
- Performance monitoring
- Process improvement
References
Furnished upon request
Timeline
Manager
Red Lobster Restaurant
09.2019 - 11.2025
Cashier
Boston Market
08.2014 - 09.2019
Environmental Service Aide
St.Francis Heart Center
08.2011 - 08.2014
Aircraft Cleaner
Delta Ground Service
02.2011 - 06.2011
Aircraft Cleaning Supervisor
GroundService International
11.2008 - 01.2011
Aircraft Cleaning Supervisor
Evergreen Eagle International
10.2004 - 11.2008
Waitress/ Cook/ Expeditor
Uno’s Pizzeria Bar &Grill
03.2003 - 09.2004
Medical Billing - Medical Terminology
Queens College