Dorothy Pierre
North Lauderdale
Summary
Performance driven client administrative professional with five year of successful years facilitating support services and working in fast-paced office operations. Strong organizational and communication skills with the ability to concurrently direct multiple business activities. Advanced understanding of customer needs with diligent attention to detail resulting in superior customer service and high levels of client satisfaction.
Overview
20
20
years of professional experience
Work History
Intake Coordinator /Medical Records
Teamhealth
09.2021 - 02.2025
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Medical Records
Pediatric Associates
06.2018 - 04.2020
- Ensured timely completion of required documentation, maintaining accuracy in medical records management systems.
- Streamlined office workflow by efficiently managing patient schedules, appointments, and medical records.
- Improved office productivity with routine maintenance of medical records and filing systems.
- Completed daily assessments and documented information in electronic medical records.
Field Reporter/ Medical Records
Westat Research
11.2006 - 01.2015
- Extracted data from hospital files according to research guidelines.
Receptionist
Source Corp
07.2005 - 11.2006
- Answered incoming calls and addressed inquiries and complaints, which resulted in customers’ satisfaction.
- Maintained close contact with doctors and nurse.
- Performed clerical duties such as filling, faxing and copying for hospital staff.
Education
Medical Assistant Certificate - undefined
School of Health Careers
Fort Lauderdale, FLHigh School Diploma - undefined
Fort Lauderdale High School
Fort Lauderdale, FLSkills
- Business Office Administration
- Daily & Monthly Business Reporting
- Filing, Organization & Recordkeeping
- Public Relations & Customer Service
- Oral & Written Communications
- Word Processing & Desktop Publishing
Timeline
Intake Coordinator /Medical Records
Teamhealth
09.2021 - 02.2025
Medical Records
Pediatric Associates
06.2018 - 04.2020
Field Reporter/ Medical Records
Westat Research
11.2006 - 01.2015
Receptionist
Source Corp
07.2005 - 11.2006
Medical Assistant Certificate - undefined
School of Health Careers
High School Diploma - undefined
Fort Lauderdale High School
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