Summary
Work History
Education
Skills
Accomplishments
Examples Aweards at XO Communication
Timeline
Generic
Dorothy Pippens

Dorothy Pippens

Customer Service
Dallas,TX

Summary

Dynamic customer service professional with a proven track record at XO Communication, recognized for exceptional service delivery and customer satisfaction. Skilled in developing effective strategies and training staff, I excel in fostering loyalty and enhancing customer experiences. Committed to quality assurance and operational excellence, I thrive in fast-paced environments.

Work History

Customer Service

XO Communication
  • Developed and implemented strategies for top-tier customer service.
  • Implemented new customer service policies to maximize satisfaction and loyalty.
  • Developed and implemented strategies to deliver quality customer service.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Trained new hires on customer service policies and procedures.
  • Delivered superior customer service and handles client requests.
  • Delivered excellent internal and external customer service.
  • Provided excellent customer service while meeting challenging time goals.
  • Delivered exemplary customer service and warmly greeted guests.
  • Developed customer service scorecards to measure customer service performance.
  • Operated register to provide great customer service.

Line Worker

Nutone
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Maintained maximum organization and productivity by properly sorting project components on work tables.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Assembled and installed products on production lines according to established guidelines.
  • Trained new employees on production line machinery for maximum output and safety.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

Cashier

Shipleys Donuts
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Medical Assistant

Everst College
Dallas Tx

GED - Enghish Math

Williams High School
Plano, TX
06.1999

Skills

  • Adherence to high customer service standards
  • Customer service
  • Customer service and satisfaction
  • Customer service support
  • Customer service leadership
  • Customer service expert
  • Customer service experience
  • Customer service expertise
  • Customer service advocacy
  • Exceptional customer service
  • Customer service oversight
  • Fast food customer service
  • Providing customer service
  • Customer service orientation
  • Customer service delivery

Accomplishments

I won the employee of the years award goy to go to Puerto Rico with about 100 more employees called the Examples Award

Examples Aweards at XO Communication

Got to go on all paid expense vacation to Puerto Rico 4 days 3 nights with about a hundred other employees

Timeline

Customer Service

XO Communication

Line Worker

Nutone

Cashier

Shipleys Donuts

Medical Assistant

Everst College

GED - Enghish Math

Williams High School

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Dorothy Pippens Customer Service