Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dorothy Ramsey

Customer Service
Tucker,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized Order Clerk demonstrates strong communication skills with commitment to exceeding client expectations. Dedicated to consistent accuracy and proficiency when performing routine tasks and utilizes problem-solving abilities to formulate solutions to complex issues. Detail-oriented Order Processor with reputation for quickly and accurately preparing orders for shipment. Adept at packing boxes, preparing pallets and moving merchandise . Offering punctual and reliable nature and 3+ years of experience. Skilled at following pick sheets and standard operating procedures to process customer shipments. Good listening and communication abilities with superior work ethic. Excellent multitasker with dedication to increasing company sales and maintaining accuracy through long hours of meticulous work. Client-focused with training in (Order Management).

Overview

23
23
years of professional experience

Work History

BER Specialists (Beyond Economic Repair) Devices

Stratix Corporation
Norcross, GA
10.2019 - Current
  • Entered serial number information on created spreadsheet for all customers into the Oracle System to be transferred to the correct location, Per use of the Material Workbench location system. Always maintaining 100% accuracy rate.
  • Verified 500 devices accuracy of data before scanning.
  • Monitored database updates verified for correctness.
  • Kept optimal quality levels of spread sheets to prevent critical errors. Support team performance targets.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Supported Spare Pool with the cleaning, packaging and entering the device serial number/asset tag information into the ITRAC System, Assisted transferring new device's into correct location with use of the Material
  • Work Bench System (ORACLE). Also, assisted with implementation of process and procedures for Chrome Book's devices for Gwinnett County School's. Worked with Home Depot department on special projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Identified issues, analyzed information and provided solutions to problems.
  • Paid attention to detail while completing assignments.

Customer Service Representative

DXC Technology
Tucker, GA
12.2018 - 02.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Entered customer interaction details in Microsoft to track requests, document problems and record solutions offered.
  • Answered constant flow of customer calls with up to 5 calls in queue per minute.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Order Coordination

Ricoh USA
Duluth, GA
07.2001 - 08.2017
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Regularly exceeded daily sales and product add-on quotas.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer Order's request for products, services and company information.
  • Assisted customers with setting appointments, shipping and special order request, and arranging merchandise pick-up at other locations.
  • Entered customer interaction details in Oracle R12 to track request of customers orders. document problems and record solutions offered.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Document problems and record solutions offered.
  • Handled customer's RMA request.

Education

High School Diploma -

Lawrence Senior High School
Cedarhurst, NY
06.1966

Skills

  • Customer Service
  • Typing 35 wpm
  • Maintains confidentiality
  • AR/AP
  • Order Management
  • Oracle R12
  • Data Processing
  • Identifying Errors
  • Spreadsheets
  • Data Verification
  • Spreadsheet Creation
  • Microsoft Office proficiency
  • Sorting and labeling
  • Mail handling
  • Office administration
  • Microsoft Excel
  • Quality Control

Timeline

BER Specialists (Beyond Economic Repair) Devices

Stratix Corporation
10.2019 - Current

Customer Service Representative

DXC Technology
12.2018 - 02.2019

Order Coordination

Ricoh USA
07.2001 - 08.2017

High School Diploma -

Lawrence Senior High School

Similar Profiles

CREATE PROFILE
Dorothy RamseyCustomer Service