Dorothy Reliford Scaife
Haines City,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Rep
Results Companies
10.2018 - 06.2024
- Provided exceptional customer service when responding to and resolving customer service inquires and issues.
- Identifying the topic and type of assistance the caller needs such as; benefits, eligibility, and claims, financial spending accounts and correspondence.
- Research complex issues (such as Medical, Dental, Flex Spending, Pharmacy etc.) across multiple databases.
- Educate the members on their benefits and how to effectively use them.
- Intervene with provider's (doctor's offices) on behalf of the member to assist with appointments scheduling and any other matters.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Planning Commissioner
City of Haines City
05.2018 - 10.2018
- Contributed to policy development, resulting in improved city infrastructure planning
- Collaborating with Planning Commissioners, Stockholders and Urban development team for common resolutions.
- Reviewing zoning applications, ensuring compliance with municipal regulations and polices.
- Analyzed urban growth trends, providing insight to guided strategic planning decisions.
- Resolved community concerns by mediating discussions, enhancing public satisfaction.
- Managed stakeholder relationships to ensure alignment with organizational objectives and priorities.
Administrative Assistant
RED EARTH CORPORATION
06.2012 - 05.2018
- Welcomed visitors and customers with professionalism, offering friendly and expert support.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Coordinating executive schedules, boosting office productivity and efficiency.
- Implemented cost-saving measures in procurement, achieving significant budget reductions.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Education
Certificate of Technical Studies - Business Administration Assistant
Ridge Technical
Winter Haven, FL 05.2001 -
High School Diploma -
Haines City
Haines City, FL 05.2001 -
Skills
Customer service
Time management
Team collaboration
Problem resolution
Call center experience
Problem-solving
Administrative support
Adaptability and flexibility
Active listening
Product knowledge
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- HH Award for exceptional customer service and the highest survey percentage daily and weekly and quality assurance calls.
Certification
Administrative Assistant Certificate
Timeline
Customer Service Rep
Results Companies
10.2018 - 06.2024
Planning Commissioner
City of Haines City
05.2018 - 10.2018
Administrative Assistant
RED EARTH CORPORATION
06.2012 - 05.2018
Certificate of Technical Studies - Business Administration Assistant
Ridge Technical
05.2001 -
High School Diploma -
Haines City
05.2001 -
Administrative Assistant Certificate
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