Dorothy Richardson
Inglewood,CA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
10
10
years of professional experience
Work History
Receptionist
Human Services
03.2021 - 11.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Managed multiple tasks and met time-sensitive deadlines.
Office Assistant
Starworks Group
10.2017 - 09.2020
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Client Aide
VOA
03.2014 - 01.2016
- Enhanced client satisfaction by addressing their concerns and providing appropriate support.
- Streamlined daily operations for increased efficiency in scheduling appointments and managing client records.
- Assisted clients with daily living tasks, promoting independence and wellbeing.
- Collaborated with multidisciplinary team members, ensuring smooth coordination of care for clients.
- Provided compassionate care to clients, fostering strong relationships and trust between aide and client.
- Implemented customized care plans to meet each client''s unique needs and goals.
- Maintained accurate documentation of client progress, facilitating data-driven decision making for care plans.
Education
High School Diploma -
Hawthorne Math And Science Academy
Hawthorne, CA06.2004
Skills
- Office Management
- Clerical Support
- File Management
- Data Entry
- Administrative Support
- Professional Demeanor
- Telephone Skills
- Customer/Client Relations
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Timeline
Receptionist
Human Services
03.2021 - 11.2023
Office Assistant
Starworks Group
10.2017 - 09.2020
Client Aide
VOA
03.2014 - 01.2016
High School Diploma -
Hawthorne Math And Science Academy