Dorothy Robbins
Customer Service
Tampa,FL
Summary
Dynamic sales professional with a proven track record at Crossmark, excelling in customer relationship building and complex problem-solving. Adept at enhancing client satisfaction through effective communication and product knowledge, consistently achieving sales targets while fostering loyalty and retention. Committed to delivering exceptional service and driving operational efficiency.
Overview
6
6
years of professional experience
Work History
Sales Representative
Crossmark
12.2024 - Current
- Developed strong client relationships through effective communication and product knowledge.
- Executed daily sales strategies to meet established targets and enhance customer engagement.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to streamline sales processes and improve overall efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay competitive.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Customer Service Representative
Hertz Car Rental
09.2023 - 03.2024
- Assisted customers with vehicle selection and rental agreements, ensuring satisfaction and clarity in services offered.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships and repeat business.
- Processed rental transactions accurately using company software, maintaining data integrity throughout operations.
- Educated customers on vehicle features and rental policies, enhancing overall service experience and knowledge retention.
- Collaborated with team members to streamline check-in/check-out processes, improving operational efficiency.
- Adapted quickly to changing customer needs and peak periods, demonstrating flexibility in high-pressure situations.
- Contributed to inventory management by monitoring fleet availability and reporting discrepancies to management promptly.
- Implemented feedback mechanisms for service improvement based on customer interactions, driving enhanced operational practices.
Personal Shopper
Walmart
01.2020 - 02.2021
- Assisted customers in selecting products based on preferences and budget constraints.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Collaborated with team members to streamline shopping processes and improve customer satisfaction.
- Utilized Walmart's online ordering system to fulfill customer requests efficiently.
- Provided personalized recommendations to enhance shopping experiences for diverse clientele.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
Associate of Applied Science - Buying And Fashion Merchandising
Nassau Community College
Garden City, NY05-2017
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Complex Problem-solving
- Customer retention
- Upselling and cross selling
- Objection handling
Accomplishments
- Achieved client satisfaction by completing product execution with accuracy and efficiency.
Timeline
Sales Representative
Crossmark
12.2024 - Current
Customer Service Representative
Hertz Car Rental
09.2023 - 03.2024
Personal Shopper
Walmart
01.2020 - 02.2021
Associate of Applied Science - Buying And Fashion Merchandising
Nassau Community College