Dorothy Rodriguez
San Antonio,TX
Summary
Dynamic Medical Office Specialist with extensive experience at the Cardiology Clinic of San Antonio, excelling in HIPAA compliance and patient relationship management. Proven track record in enhancing patient satisfaction through effective communication and streamlined processes, while demonstrating strong leadership and organizational skills to foster team collaboration and operational efficiency.
Overview
9
9
years of professional experience
Work History
Medical Office Specialist
Cardiology Clinic Of San Antonio
09.2024 - Current
- Facilitate effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Establish strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Process referrals and authorizations promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Gather forms and copied insurance cards to collect patient information for billing and insurance filing.
- Strengthen patient relationships with consistent follow-up on test results, appointments, and referrals.
- Enhance office organization by maintaining up-to-date medical records, both physical and electronic.
- Use eClinical Works to schedule appointments for doctor visits and procedures.
- Ensure compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Improve patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
- Contribute to practice growth by providing exceptional customer service that resulted in increased patient retention rates.
- Register patients and completed associated paperwork for accurate records.
Physicians Practice Coordinator
Heart and Vascular Institute of Texas
05.2022 - 08.2024
- Increased patient satisfaction by addressing concerns promptly and professionally.
- Ensured compliance with HIPAA regulations by implementing strict privacy policies throughout the practice.
- Coordinated continuing education opportunities for staff members to stay current with industry standards and best practices.
- Enhanced patient experience by streamlining appointment scheduling and follow-up procedures.
- Oversaw billing processes, ensuring timely submission of claims and prompt payment from insurance providers.
- Implemented efficient workflow systems based on Lean principles leading to improved productivity among clinical support staff.
- Managed the recruitment, hiring, and onboarding process for new team members to maintain optimal staffing levels at all times.
- Improved staff communication and collaboration with the implementation of a centralized information system.
- Reduced wait times for patients by efficiently managing daily clinic operations.
- Negotiated contracts with vendors for cost-effective pricing on medical supplies, keeping expenses within budget limitations.
- Provided exceptional customer service through active listening techniques, empathic communication methods.
- Coordinated staff training sessions to improve customer service skills and increase job satisfaction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel.
- Supervised team of 15 office personnel.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Oversaw accounting, budgeting, and financial reporting.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Physician Practice Coordinator
MedFirst Primary Care
11.2020 - 05.2022
- Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
- Spearheaded and implemented new projects to expand scope of engagement.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Established team priorities, maintained schedules and monitored performance.
Physician Practice Coordinator
MedFirst Primary Care
11.2019 - 11.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Administrative Supervisor
Toepperwein Family Practice And Wellness Center
11.2018 - 11.2019
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged collaboration and teamwork.
- Managed a team of office staff, providing training and support to ensure smooth daily operations.
- Facilitated weekly staff meetings to discuss ongoing projects, address concerns, and share updates from various departments within the organization.
- Resolved conflicts between team members by addressing concerns and facilitating open communication channels.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Managed inventory control by ordering supplies in a timely manner while identifying areas for cost reduction.
- Assisted with recruitment efforts by screening resumes, scheduling interviews, and conducting reference checks for potential hires.
- Evaluated employee performance through regular feedback sessions while setting clear expectations for professional growth.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 7 employees.
Medical Office Specialist
Toepperwein Family Practice And Wellness Center
06.2016 - 11.2018
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
Education
Associates - Human Resources Management
San Antonio College
San Antonio, TX05-2016
No Degree - Medical Assistant / Phlebotomy
National Institute of Technology
San Antonio, TX06-1996
Skills
- HIPAA compliance
- Office management
- Multitasking and organization
- EMR software
- Follow-up skills
- Attention to detail
- Team leadership
- Medical terminology
- Report preparation
- Spreadsheet tracking
- Employee scheduling
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Collaboration and teamwork
Languages
Spanish
Limited Working
Timeline
Medical Office Specialist
Cardiology Clinic Of San Antonio
09.2024 - Current
Physicians Practice Coordinator
Heart and Vascular Institute of Texas
05.2022 - 08.2024
Physician Practice Coordinator
MedFirst Primary Care
11.2020 - 05.2022
Physician Practice Coordinator
MedFirst Primary Care
11.2019 - 11.2020
Administrative Supervisor
Toepperwein Family Practice And Wellness Center
11.2018 - 11.2019
Medical Office Specialist
Toepperwein Family Practice And Wellness Center
06.2016 - 11.2018
Associates - Human Resources Management
San Antonio College
No Degree - Medical Assistant / Phlebotomy
National Institute of Technology
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