Dorothy Rosa
Brooklyn
Summary
Committed to forging strong customer relationships and ensuring satisfactory problem resolutions. Skilled in active listening and effective verbal and written communication.
Overview
25
25
years of professional experience
Work History
Personal Care Aide
Clinton Institute
10.2019 - Current
- Assist clients with daily living activities for increased comfort and quality of life.
- Maintain a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognize and report abnormalities or changes in patients' health status to case manager.
- Assist patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Operations Manager
Core Cluster
11.2017 - 06.2019
- Maintain the facilities critical files
- Assist with the development of the program/organization
- Assist social service staff with the implementation of improvement strategies and interventions
- Responsible for team development
- Maintained building maintenance procurements clearing fines while ensuring work is completed in a timely matter.
Case Manager/Housing Specialist
Bedcourt Family Residence
02.2016 - 11.2017
- Complete bi-weekly ILP's, progress notes, assessment and psychosocial for 30 families
- Coordinate with various service providers to ensure client needs are provided
- Update all clinical records and handle all aspects of case planning and housing
- Process inquiries to obtain housing subsidies
- Ability to implement as well as create efficient methods for operation and clinical services
- Escort clients to appointments
- Help with basic resume building and job search
- Credit consultations
- Assist with coordination and development of the program.
Operation/Clinical Administrative Assistant
Samaritan Village
01.2015 - 02.2016
- Create all documents pertaining to the admissions and discharges of the clients
- Reconcile transactions of petty cash, client savings as well as metrocard distribution on a weekly basis
- Complete incidents reports, ILPs, progress notes and passes using C.A.R.E.S
- Maintain Programs critical files
- Coordinate and prepare documentation for audits
- Complete chart audits
- Assist with the development of the program
- Hyperlink exhibits to excel spread for tracking and filng purposes
- Participate in staff meetings
- Assign caseload to Case Managers and Housing Specialist
- Create and maintain census of all clients with their status
- Create labels for chart
- Create memorandums.
Operations Supervisor/Manager
Housing Bridge
07.2011 - 07.2013
- Maintain the programs master files
- Review government policies and protocol making sure those operations meets the demands
- Assist with the development of the program/organization
- Coordinate and prepare site visits for regulatory review by the Department of Homeless services
- Enforce policies and protocols according to Department of Homeless services and Housing Bridge
- Assist social service staff with the implementation of improvement strategies and interventions
- Participate in weekly meetings
- Supervise and train twenty residential aides
- Managed facility operations and administration including scheduling and reports
- Responsible for team development
- Conduct staff meetings to insure that the residential aides are aware of the implementation of new policies and protocols
- Maintain and update documents for eight cluster facilities, which includes four standalone facilities
- Coordinate community meeting for each of the site to inform residence of expectations, opportunities and services that are available
- Proficient with the C.A.R.E.S system
- Conduct unit and building inspections to insure the safety of the client and staff
- Conduct follow-up with maintenance to insure that repairs were completed
- Train residential aides to conduct fire drills and map out exit strategies.
Residential Aide
Housing Bridge
11.2008 - 07.2011
- Maintain a log of all facility activities
- Assist clients to obtain permanent housing and provide independent living skills
- Complete all documentation upon arrival as well as dismissal
- Communicate with all government agency which are involved with the clients.
Security Officer
.
01.2003 - 03.2006
- Patrolled assigned post to protect people and property
- Examined doors, windows and gates to assure they were secure
- I warned violators of rule infractions such as smoking and carrying contraband
- Wrote reports concerning any accidents or irregularities
- Patrolled assigned post
- Secured all doors making sure they were clear from hazardous conditions.
House Manager
Rose Kennedy Family Center
03.2001 - 10.2002
- Maintain/update files for regulatory reviews
- Monitor all activities in the facility by surveillance, data entry and hourly floor rounds
- Conducted monthly fire drills for clients and employees awareness
- Scheduled conferences for staff to discuss facilities new concepts
- Maintained a log report during the shift covered, regarding tenants curfew times
- Assigned chores and all personal information of the client that is required by the facility director
- Provided a safe and healthy home environment.
Cashier/Loss Prevention Officer
Home Depot
08.1999 - 12.2001
- Operated computerized cash registers
- Loss preventions, lot attendant and assist on floor sales
- Assist customer with purchases and returned
- Earn awards by taking weekly exams of product knowledge and cashier accuracy.
Education
Minor/Liberal Arts Major/Human Services - Human Services
Boricua College
Brooklyn, NY01.2020
Skills
- Able to multiple tasks simultaneously
- Able to set effective priorities to achieve long term goals
- Certified fire safety-coordinator
- Opiod certified, OSHA certified
- Cpr certified
- Bi-lingual Spanish/English
- Software: All Windows operating systems, Microsoft Word, Excel, and Outlook
Volunteer Experience
1/08, 6/08, National M.S Society, New York, NY
Timeline
Personal Care Aide
Clinton Institute
10.2019 - Current
Operations Manager
Core Cluster
11.2017 - 06.2019
Case Manager/Housing Specialist
Bedcourt Family Residence
02.2016 - 11.2017
Operation/Clinical Administrative Assistant
Samaritan Village
01.2015 - 02.2016
Operations Supervisor/Manager
Housing Bridge
07.2011 - 07.2013
Residential Aide
Housing Bridge
11.2008 - 07.2011
Security Officer
.
01.2003 - 03.2006
House Manager
Rose Kennedy Family Center
03.2001 - 10.2002
Cashier/Loss Prevention Officer
Home Depot
08.1999 - 12.2001
Minor/Liberal Arts Major/Human Services - Human Services
Boricua College