Dorothy Sapla
Edinburg
Summary
Detail oriented individual with hands on experience in Hospitality and talent for navigating challenges. Brings strong problem solving skills and proactive approach to new tasks. Skilled in public relations, communication, and multitasking in fast paced environments. Eager to contribute to a dynamic events team and deliver memorable client experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Pappas Restaurants Inc.
06.2022 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Chef Intern
McAllen Country Club
06.2023 - 12.2024
- Signed for deliveries, checked items into inventory and stocked goods into proper locations.
- Maintained food safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Suggested actionable improvements to streamline training procedures.
Sales Associate
Ross Stores Inc.
05.2021 - 12.2021
- Worked as a cashier by checking out customers' items ensuring efficient sales transactions by meticulously handling POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
- Upheld brand standards and values of the company by providing high quality service and a sense of togetherness with other coworkers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Science - Hospitality & Tourism, Restaurant Management, Human Resource Management
University of Texas Rio Grande Valley
Edinburg, TX12-2024
Dual Enrollment Credits -
South Texas College
01.2020
High School Diploma - undefined
Robert Vela High School
01.2020
Skills
- Customer Service
- Problem Solving
- Communication / Team member support
- Analytical Skills
- Multitasking and organization
- Positive and professional
- Upselling techniques
Affiliations
Marketing Coordinator Hospitality Club, UTRGV January, 2021 – August, 2022
- Worked with a team of executive board members to plan and execute club initiatives, including industry networking events, company site visits, and professional development workshops
- Designed digital and print materials (flyers, social media graphics, email newsletters) to drive member engagement and attendance
- Collaborated with the events team to ensure consistent branding and messaging across all promotions
Certification
ServSafe Manager Issued March 2025
Language
English
Native or Bilingual
Spanish
Professional Working
Timeline
Chef Intern
McAllen Country Club
06.2023 - 12.2024
Server
Pappas Restaurants Inc.
06.2022 - Current
Sales Associate
Ross Stores Inc.
05.2021 - 12.2021
High School Diploma - undefined
Robert Vela High School
Bachelor of Science - Hospitality & Tourism, Restaurant Management, Human Resource Management
University of Texas Rio Grande Valley
Dual Enrollment Credits -
South Texas College
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