Dorothy Sawyer
Arlington,TN
Summary
Dedicated professional offering broad range of experience in the funeral services industry. Devoted to delivering exceptional service to grief-stricken families.
Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Advanced Planning Advisor/Family Service Counselor
Memphis Funeral Home & Memorial Gardens
Bartlett , TN
2022.02 - Current
- Managed caseloads of up to 25 families at any given time while providing quality care.
- Ensured compliance with all applicable laws, regulations, policies, procedures.
- Assisted clients with selection of burial caskets, grave markers and service options.
- Gathered and completed legal and company paperwork.
- Helped make pre-need arrangements for forward-thinking customers.
- Attended interments to assist families and provide support.
General Manager
TitleMax
Memphis , TN
2020.12 - 2022.02
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Store Manager
GNC
Germantown , TN
2019.03 - 2020.12
- Managed daily banking activities such as deposits and withdrawals.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
Store Manager
Walgreens
Memphis , TN
2003.06 - 2019.03
- Managed daily banking activities such as deposits and withdrawals.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Ensured compliance with safety regulations and company policies.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Identified opportunities for cost savings through waste reduction initiatives.
- Updated POS system with new products and promotional offers.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Education
High School Diploma -
Hillcrest High School
Memphis, TN1990-05
Skills
- Presentations and public speaking
- Client Engagement
- Data Interpretation
- Relationship Building
- Compliance requirements
- Training and mentoring
- Records Maintenance
- Needs Determination
- Adaptability and Flexibility
- Excellent Communication
- Goal Setting
- Professionalism
- Staff Supervision
- Time management abilities
- Analytical Skills
- Active Listening
- Team building
- Policy and procedure improvements
- Listening actively
Affiliations
- Member of the American Pool Association
Accomplishments
- Century Club Member - 1st full year at location
- Million Dollar Club - 1st full year with the company
- Woodbadge Trained - Boy Scouts of America
Certification
- Notary
- Insurance License - Mississippi and Tennessee
Timeline
Advanced Planning Advisor/Family Service Counselor
Memphis Funeral Home & Memorial Gardens
2022.02 - Current
General Manager
TitleMax
2020.12 - 2022.02
Store Manager
GNC
2019.03 - 2020.12
Store Manager
Walgreens
2003.06 - 2019.03
High School Diploma -
Hillcrest High School
- Notary
- Insurance License - Mississippi and Tennessee
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