Dorothy Sentouktsi
Staten Island,NY
Summary
Experienced Bank Teller Supervisor skilled in leading and motivating teller teams to deliver exceptional customer service while maintaining accuracy and compliance with banking policies. Proven ability to train staff, resolve operational issues, and optimize branch workflows to enhance efficiency. Committed to fostering a positive work environment, driving team performance, and ensuring adherence to regulatory standards.
Overview
15
15
years of professional experience
Work History
Bank Teller Supervisor
Apple Bank
10.2013 - Current
- Supervised daily operations of teller staff, ensuring compliance with bank policies and procedures.
- Trained and mentored team members on cash handling and customer service best practices.
- Streamlined transaction processes to enhance efficiency and reduce wait times for customers.
- Oversaw and coordinated end-to-end cash vault operations, including balancing, inventory tracking, verification, packaging, and shipment of currency to and from Federal Reserve, ensuring secure handling, armored transport scheduling, and 100% compliance with audit and security standards.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels.
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.
Bank Teller
Santander Bank Us
09.2010 - 09.2013
- Processed customer transactions efficiently and accurately, enhancing client satisfaction.
- Managed cash drawer, ensuring compliance with banking regulations and minimizing discrepancies.
- Resolved customer inquiries and issues promptly, maintaining positive relationships.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Education
High School Diploma -
Seward Park High School
Manhattan, NYSkills
- Customer relationship building
- Branch operations
- Staff training and development
- Cash handling expertise
- Willing to learn
- Problem-solving
- Critical thinking
- Organizational skills
- Excellent communication
- Reliability
Timeline
Bank Teller Supervisor
Apple Bank
10.2013 - Current
Bank Teller
Santander Bank Us
09.2010 - 09.2013
High School Diploma -
Seward Park High School