Dorothy Settles
Aledo,TX
Summary
Accomplished Victim Specialist with extensive experience at the FBI, recognized for expertise in crisis intervention and relationship building. Proven track record in advocating for crime victims, facilitating access to rights and essential services. Demonstrates proficiency in client assessments and emergency response, enhancing service delivery through collaboration with law enforcement and other agencies. Committed to driving positive outcomes and customer satisfaction through exceptional interpersonal skills.
Overview
27
27
years of professional experience
Work History
Survey Research Interviewer
ICF
Reston, VA
07.2024 - 11.2024
- Conducted in-depth, structured telephone interviews with survey participants, asking questions related to research topics.
- Gathered data from respondents according to established protocols and standards, and entered it into the database.
- Worked closely with other team members to ensure accuracy and completeness of survey data collection efforts.
- Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
- Identified and resolved inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Utilized various technologies, such as computers and the CATI phone system, in order to complete tasks efficiently.
- I approached customers via phone call and engaged in conversation through the use of effective interpersonal and people skills.
- Worked 29 hour a week.
Victim Specialist. GS-0101 Grade 13
Federal Bureau of Investigation, FBI
Fort Worth, TX
08.2002 - 09.2022
- Delivered immediate crisis intervention services to individuals impacted by violent crimes and financial fraud.
- Communicated legal rights and available services to victims.
- Offered emotional support to victims through targeted information and resources in crisis situations.
- Built and managed a comprehensive directory of local and national resources.
- Coordinated emergency travel, lodging, and meals during mass casualty events.
- Coordinated forensic interviews for children in collaboration with local advocacy centers.
- Coordinated with victims, employers, and creditors as necessary for investigations.
- Delivered training sessions on FBI's duties towards victims and witnesses.
- Maintained the Department of Justice Victim Notification System to ensure each victim's contact information was entered and case status was provided in a timely manner.
- Acted as FBI representative in community forums addressing victim-related matters.
- Participated in conferences focusing on victim rights issues and legal reforms.
- Worked alongside law enforcement officers on crime victim cases.
- Guided victims through the criminal justice process.
- Recorded comprehensive details of client communications and service results.
- Worked 40 hours per week.
Victim Advocate GS-0101 Grade 09
Department Of The Navy
Camp Butler, Japan
03.1998 - 07.2002
- Provided emotional support and comfort to victims of crime.
- Developed and maintained relationships with victims, their families, law enforcement personnel, prosecutors, victim service providers, and other stakeholders.
- Facilitated referrals to appropriate services for medical care, legal assistance, mental health counseling, housing, employment and other needs.
- Conducted community outreach efforts to increase public awareness of available resources and services for victims of crime.
- Participated in multidisciplinary team meetings to discuss individual cases involving victims of crime.
- Assisted clients in completing applications for protective orders or restraining orders.
- Maintained accurate records on case status and client information in accordance with agency policy.
- Coordinated crisis intervention services when necessary such as providing transportation to emergency shelters or safe homes for victims of domestic violence.
- Served as a liaison between the organization and various community partners including law enforcement agencies, social service organizations, schools and faith-based organizations.
- Assisted clients in understanding complex legal proceedings associated with their cases.
- Provided training sessions on topics related to victimization issues.
- Collaborated with other professionals involved in client cases such as lawyers, counselors and social workers.
- Organized educational workshops designed to raise awareness about victimization issues within the community.
- Educated victims on their rights under the Victims' Bill of Rights Act.
- Created awareness of victims' rights and services by delivering presentations to agencies, schools, and community groups.
- Developed and oversaw procedures and policies for victim's advocacy program.
- Worked 40 hours per week.
Education
Bachelor of Science - Psychology
University of Maryland - College Park
College Park, MD01.1998
Skills
- Client Assessments
- Conflict Management
- Life Skills Training
- Problem-Solving
- Service Oriented
- Relationship Building
- Privacy and Confidentiality
- Emergency Response
- Crisis Intervention Training
Timeline
Survey Research Interviewer
ICF
07.2024 - 11.2024
Victim Specialist. GS-0101 Grade 13
Federal Bureau of Investigation, FBI
08.2002 - 09.2022
Victim Advocate GS-0101 Grade 09
Department Of The Navy
03.1998 - 07.2002
Bachelor of Science - Psychology
University of Maryland - College Park
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