Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dorothy Shipley

Louisville,KY

Summary

Dedicated and versatile professional with 5+ years of experience in customer service, property management, and administrative coordination. Proven ability to manage high call volumes, resolve complex customer concerns, schedule and coordinate appointments, and maintain organized documentation. Background includes serving as a Field Artillery Soldier in the Army National Guard, showcasing strong discipline, adaptability, and attention to detail under pressure. Experienced in leasing, resident services, and office operations across multiple apartment communities. Known for a strong work ethic, clear communication, and the ability to thrive in fast-paced, team-oriented environments. Seeking opportunities to apply my skills in a dynamic, service-focused role.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Gallery Residential
Louisville, KY
07.2024 - Current
  • Assist with day-to-day management of the property, ensuring operations run smoothly and efficiently.
  • Collect rent, post payments, and follow up on delinquencies in accordance with company policies.
  • Handle resident concerns and service requests with professionalism, and prompt follow-through.
  • Maintain organized resident files, update CRM systems, and manage documentation for move-ins and move-outs.
  • Assist with property inspections, compliance checks, and monthly reporting.
  • Help plan and execute resident events and communications to encourage community engagement.
  • Assisted team in daily operations and administrative tasks.

Enlisted Soldier

United States Army National Guard
Bardstown, KY
11.2020 - Current
  • Calculate targeting data and coordinate indirect fire support using digital fire-control systems and manual methods.
  • Conduct safety checks, preventative maintenance, and inspections on vehicles, weapons, and equipment.
  • Execute tactical field operations, including convoy security, defensive positions, and forward observation.
  • Train and mentor junior soldiers on artillery procedures, safety protocols, and military conduct.
  • Participate in state and federal missions, including disaster response, civil support, and mobilizations.

Leasing Manager

Various Properties
Louisville , KY
10.2023 - 07.2024
  • Scheduled and managed daily appointments for property tours, move-ins, and maintenance visits using CRM platforms.
  • Maintained organized records and calendars for multiple units and resident needs.
  • Delivered exceptional customer service while resolving complex issues under time constraints.
  • Handled high-volume communications including phone, email, and in-person interactions with professionalism and discretion.

Education

Bachelor of Arts - General Studies

Morehead State University
Morehead, KY
06-2023

Completion of Basic Training - Army National Guard

Basic Training
Fort Leonard Wood, MO
04-2021

Skills

  • Customer service
  • Financial reporting
  • Resident relations
  • Team collaboration
  • Attention to detail
  • Data entry
  • Time management
  • Strategic thinking
  • Employee scheduling
  • Money handling

Timeline

Assistant Manager

Gallery Residential
07.2024 - Current

Leasing Manager

Various Properties
10.2023 - 07.2024

Enlisted Soldier

United States Army National Guard
11.2020 - Current

Bachelor of Arts - General Studies

Morehead State University

Completion of Basic Training - Army National Guard

Basic Training