Assessed customer feedback and identified areas of improvement in service delivery.
Ensured compliance with applicable regulations concerning product safety or advertising standards.
Provided ongoing training and mentorship for sales personnel.
Managed relationships with vendors to ensure quality services at competitive rates.
Coordinated with other departments such as finance or operations regarding project timelines or budget allocations.
Generated leads through networking, cold calling, email campaigns.
Monitored competitor products and services and maintained relationships with industry influencers and key strategic partners to identify improvement areas and grow customer base.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Resolved customer complaints regarding sales and service.
Director of Business Development
Grayhound Trash Removal
Upper Marlboro, MD
08.2014 - 12.2018
Negotiated contracts with clients for new business development initiatives.
Created presentations on the company's services, products, pricing plans and marketing campaigns.
Collaborated with internal teams to develop tailored solutions for clients' needs.
Identified areas of improvement within existing processes to optimize performance outcomes.
Built relationships with clients, partners and vendors to facilitate successful partnerships.
Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
Established strong relationships with key decision makers within client organizations.
Assisted in the development of promotional materials such as brochures, flyers.
Implemented and planned marketing campaigns using print media and digital platforms.
Maintained a database of contacts from prospective clients for future follow-ups.
Produced sales documents, finalized deals and filed records.
Recruited, hired and trained new hires to optimize profitability.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Identified customer needs by asking questions and advising on best solutions.
Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Analyzed competitor activities in order to understand industry trends and dynamics.
Director of Sales
Aflac Dc-metro
Greenbelt, MD
08.2010 - 03.2014
Created detailed reports on sales performance metrics and trends.
Utilized CRM systems to track leads, manage accounts and monitor competitor activity.
Collaborated with other departments such as marketing, operations and finance in order to ensure successful outcomes from sales initiatives.
Identified, developed and maintained relationships with key customers and partners.
Provided regular training sessions for staff on sales techniques, product knowledge and customer service standards.
Resolved customer complaints quickly by providing satisfactory solutions or refunds.
Assisted in developing long-term strategic objectives for the organization's overall success.
Analyzed customer feedback to identify areas for improvement in products and services.
Managed a team of sales personnel to ensure performance goals were met or exceeded.
Attended trade shows, conferences and industry events to promote the company's brand image.
Built relationships with customers and industry professionals to establish long-term business growth.
Provided detailed sales reports and forecasts to executive management for strategic decision-making.
Implemented sales training programs that are aligned with the company's goals and strategies.
Developed and maintained sales materials and current product knowledge.
Hired and motivated high-performing sales team.
Analyzed sales statistics to identify areas of improvement and implement corrective actions.
Developed and promoted weekly, monthly and quarterly sales objectives.
Estimated sales volume and profit for current and new products.
Participated in trade shows and industry conferences to network and promote products.
Led a team of sales managers and representatives, providing training and development to enhance performance.
Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
Developed and recommended product positioning, packaging and pricing strategies to produce highest possible long-term market share.
Fostered a culture of continuous improvement by encouraging feedback and innovation within the sales team.
Established and maintained relationships with key clients to ensure high levels of satisfaction and repeat business.
Facilitated and delivered presentations for account-specific meetings and conference calls.
Directed sales forecasting activities and set performance goals accordingly.
Pursued sales deals by qualifying clients, building individualized proposals, and preparing final contracts.
Oversaw the recruitment, selection, and onboarding of new sales staff.
Designed and executed sales strategies across multiple channels to increase market share..
Designed and executed sales strategies across multiple channels to increase market share.
Conducted market research to identify selling possibilities and evaluate customer needs.
Implemented CRM systems to streamline sales processes and improve customer relationships.
Ensured compliance with all legal and regulatory requirements related to sales activities.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Developed and significantly grew assigned territory using strong engagement and marketing skills.
Built sales forecasts and schedules to reflect desired productivity targets.
Gained market share in new sales performance through aggressive team training.
Enhanced sales volume through skilled support to both new and inactive customers.
Directed and coordinated products, services and sales activities.
Coached, developed and motivated team to achieve revenue goals.
Oversaw regional and local sales managers and staff.
Supported sales team members to drive growth and development.
Resolved customer complaints regarding sales and service.
Trainer
Cablevision
The Bronx, NY
08.2001 - 11.2008
Documented all training activities including attendance records, feedback forms, surveys.
Created multimedia presentations with PowerPoint and video conferencing tools.
Adapted teaching methods according to the needs of individual learners or groups.
Recommended changes or improvements in existing training processes as needed.
Maintained up-to-date records of trainee progress and provided regular updates to management team.
Conducted onboarding sessions to orientate new staff members about company policies and procedures.
Provided feedback on employee performance based on observed results during training sessions.
Designed and developed training materials for new employees in the organization.
Managed multiple projects simultaneously while adhering to tight deadlines.
Resolved any issues raised by participants during the training session in a timely manner.
Provided constructive feedback and positive reinforcement to keep trainees motivated.
Trained newly hired top talent to fill key positions and maximize productivity.
Explained goals and expectations required of trainees.
Participated in and attended meetings or seminars to obtain information for use in training programs.
Selected and assigned instructors to conduct training.
Created and offered additional materials to enhance training.
Supervised, evaluated or referred instructors to skill development classes.
Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Obtained and organized manuals, guides and visual materials for development and training purposes.
Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Monitored, evaluated and recorded training activities or program effectiveness.
Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
Devised programs to develop executive potential among employees in lower-level positions.
Assessed training needs through surveys, interviews with employees or focus groups.
Coordinated recruitment and placement of training program participants.
Maintained strong knowledge by participating in workshops, conferences, and online education classes.
Scheduled classes based on availability of classrooms, equipment or instructors.
Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Suggested and offered specific training programs to help workers maintain or improve job skills.