Dorothy Smith
Garner,NC
Overview
23
23
years of professional experience
Work History
Director of Marketing and Business Development
Stix N Stonz Demolition LLC
Bowie, MD
01.2018 - 04.2024
- Assessed customer feedback and identified areas of improvement in service delivery.
- Ensured compliance with applicable regulations concerning product safety or advertising standards.
- Provided ongoing training and mentorship for sales personnel.
- Managed relationships with vendors to ensure quality services at competitive rates.
- Coordinated with other departments such as finance or operations regarding project timelines or budget allocations.
- Generated leads through networking, cold calling, email campaigns.
- Monitored competitor products and services and maintained relationships with industry influencers and key strategic partners to identify improvement areas and grow customer base.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Resolved customer complaints regarding sales and service.
Director of Business Development
Grayhound Trash Removal
Upper Marlboro, MD
08.2014 - 12.2018
- Negotiated contracts with clients for new business development initiatives.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Collaborated with internal teams to develop tailored solutions for clients' needs.
- Identified areas of improvement within existing processes to optimize performance outcomes.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
- Established strong relationships with key decision makers within client organizations.
- Assisted in the development of promotional materials such as brochures, flyers.
- Implemented and planned marketing campaigns using print media and digital platforms.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Produced sales documents, finalized deals and filed records.
- Recruited, hired and trained new hires to optimize profitability.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Analyzed competitor activities in order to understand industry trends and dynamics.
Director of Sales
Aflac Dc-metro
Greenbelt, MD
08.2010 - 03.2014
- Created detailed reports on sales performance metrics and trends.
- Utilized CRM systems to track leads, manage accounts and monitor competitor activity.
- Collaborated with other departments such as marketing, operations and finance in order to ensure successful outcomes from sales initiatives.
- Identified, developed and maintained relationships with key customers and partners.
- Provided regular training sessions for staff on sales techniques, product knowledge and customer service standards.
- Resolved customer complaints quickly by providing satisfactory solutions or refunds.
- Assisted in developing long-term strategic objectives for the organization's overall success.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Managed a team of sales personnel to ensure performance goals were met or exceeded.
- Attended trade shows, conferences and industry events to promote the company's brand image.
- Built relationships with customers and industry professionals to establish long-term business growth.
- Provided detailed sales reports and forecasts to executive management for strategic decision-making.
- Implemented sales training programs that are aligned with the company's goals and strategies.
- Developed and maintained sales materials and current product knowledge.
- Hired and motivated high-performing sales team.
- Analyzed sales statistics to identify areas of improvement and implement corrective actions.
- Developed and promoted weekly, monthly and quarterly sales objectives.
- Estimated sales volume and profit for current and new products.
- Participated in trade shows and industry conferences to network and promote products.
- Led a team of sales managers and representatives, providing training and development to enhance performance.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
- Developed and recommended product positioning, packaging and pricing strategies to produce highest possible long-term market share.
- Fostered a culture of continuous improvement by encouraging feedback and innovation within the sales team.
- Established and maintained relationships with key clients to ensure high levels of satisfaction and repeat business.
- Facilitated and delivered presentations for account-specific meetings and conference calls.
- Directed sales forecasting activities and set performance goals accordingly.
- Pursued sales deals by qualifying clients, building individualized proposals, and preparing final contracts.
- Oversaw the recruitment, selection, and onboarding of new sales staff.
- Designed and executed sales strategies across multiple channels to increase market share..
- Designed and executed sales strategies across multiple channels to increase market share.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Implemented CRM systems to streamline sales processes and improve customer relationships.
- Ensured compliance with all legal and regulatory requirements related to sales activities.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Gained market share in new sales performance through aggressive team training.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Directed and coordinated products, services and sales activities.
- Coached, developed and motivated team to achieve revenue goals.
- Oversaw regional and local sales managers and staff.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
Trainer
Cablevision
The Bronx, NY
08.2001 - 11.2008
- Documented all training activities including attendance records, feedback forms, surveys.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Adapted teaching methods according to the needs of individual learners or groups.
- Recommended changes or improvements in existing training processes as needed.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Designed and developed training materials for new employees in the organization.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Resolved any issues raised by participants during the training session in a timely manner.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Explained goals and expectations required of trainees.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Selected and assigned instructors to conduct training.
- Created and offered additional materials to enhance training.
- Supervised, evaluated or referred instructors to skill development classes.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Devised programs to develop executive potential among employees in lower-level positions.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Coordinated recruitment and placement of training program participants.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
Education
Norfolk
Timeline
Director of Marketing and Business Development
Stix N Stonz Demolition LLC
01.2018 - 04.2024
Director of Business Development
Grayhound Trash Removal
08.2014 - 12.2018
Director of Sales
Aflac Dc-metro
08.2010 - 03.2014
Trainer
Cablevision
08.2001 - 11.2008
Norfolk
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