Overview
Work History
Education
Timeline
Generic
Dorothy Smith

Dorothy Smith

Garner,NC

Overview

23
23
years of professional experience

Work History

Director of Marketing and Business Development

Stix N Stonz Demolition LLC
Bowie, MD
01.2018 - 04.2024
  • Assessed customer feedback and identified areas of improvement in service delivery.
  • Ensured compliance with applicable regulations concerning product safety or advertising standards.
  • Provided ongoing training and mentorship for sales personnel.
  • Managed relationships with vendors to ensure quality services at competitive rates.
  • Coordinated with other departments such as finance or operations regarding project timelines or budget allocations.
  • Generated leads through networking, cold calling, email campaigns.
  • Monitored competitor products and services and maintained relationships with industry influencers and key strategic partners to identify improvement areas and grow customer base.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Resolved customer complaints regarding sales and service.

Director of Business Development

Grayhound Trash Removal
Upper Marlboro, MD
08.2014 - 12.2018
  • Negotiated contracts with clients for new business development initiatives.
  • Created presentations on the company's services, products, pricing plans and marketing campaigns.
  • Collaborated with internal teams to develop tailored solutions for clients' needs.
  • Identified areas of improvement within existing processes to optimize performance outcomes.
  • Built relationships with clients, partners and vendors to facilitate successful partnerships.
  • Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
  • Established strong relationships with key decision makers within client organizations.
  • Assisted in the development of promotional materials such as brochures, flyers.
  • Implemented and planned marketing campaigns using print media and digital platforms.
  • Maintained a database of contacts from prospective clients for future follow-ups.
  • Produced sales documents, finalized deals and filed records.
  • Recruited, hired and trained new hires to optimize profitability.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Analyzed competitor activities in order to understand industry trends and dynamics.

Director of Sales

Aflac Dc-metro
Greenbelt, MD
08.2010 - 03.2014
  • Created detailed reports on sales performance metrics and trends.
  • Utilized CRM systems to track leads, manage accounts and monitor competitor activity.
  • Collaborated with other departments such as marketing, operations and finance in order to ensure successful outcomes from sales initiatives.
  • Identified, developed and maintained relationships with key customers and partners.
  • Provided regular training sessions for staff on sales techniques, product knowledge and customer service standards.
  • Resolved customer complaints quickly by providing satisfactory solutions or refunds.
  • Assisted in developing long-term strategic objectives for the organization's overall success.
  • Analyzed customer feedback to identify areas for improvement in products and services.
  • Managed a team of sales personnel to ensure performance goals were met or exceeded.
  • Attended trade shows, conferences and industry events to promote the company's brand image.
  • Built relationships with customers and industry professionals to establish long-term business growth.
  • Provided detailed sales reports and forecasts to executive management for strategic decision-making.
  • Implemented sales training programs that are aligned with the company's goals and strategies.
  • Developed and maintained sales materials and current product knowledge.
  • Hired and motivated high-performing sales team.
  • Analyzed sales statistics to identify areas of improvement and implement corrective actions.
  • Developed and promoted weekly, monthly and quarterly sales objectives.
  • Estimated sales volume and profit for current and new products.
  • Participated in trade shows and industry conferences to network and promote products.
  • Led a team of sales managers and representatives, providing training and development to enhance performance.
  • Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
  • Developed and recommended product positioning, packaging and pricing strategies to produce highest possible long-term market share.
  • Fostered a culture of continuous improvement by encouraging feedback and innovation within the sales team.
  • Established and maintained relationships with key clients to ensure high levels of satisfaction and repeat business.
  • Facilitated and delivered presentations for account-specific meetings and conference calls.
  • Directed sales forecasting activities and set performance goals accordingly.
  • Pursued sales deals by qualifying clients, building individualized proposals, and preparing final contracts.
  • Oversaw the recruitment, selection, and onboarding of new sales staff.
  • Designed and executed sales strategies across multiple channels to increase market share..
  • Designed and executed sales strategies across multiple channels to increase market share.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Implemented CRM systems to streamline sales processes and improve customer relationships.
  • Ensured compliance with all legal and regulatory requirements related to sales activities.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Gained market share in new sales performance through aggressive team training.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Directed and coordinated products, services and sales activities.
  • Coached, developed and motivated team to achieve revenue goals.
  • Oversaw regional and local sales managers and staff.
  • Supported sales team members to drive growth and development.
  • Resolved customer complaints regarding sales and service.

Trainer

Cablevision
The Bronx, NY
08.2001 - 11.2008
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Created multimedia presentations with PowerPoint and video conferencing tools.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Recommended changes or improvements in existing training processes as needed.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Designed and developed training materials for new employees in the organization.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Explained goals and expectations required of trainees.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Selected and assigned instructors to conduct training.
  • Created and offered additional materials to enhance training.
  • Supervised, evaluated or referred instructors to skill development classes.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
  • Devised programs to develop executive potential among employees in lower-level positions.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Coordinated recruitment and placement of training program participants.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Scheduled classes based on availability of classrooms, equipment or instructors.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.

Education

Norfolk

Timeline

Director of Marketing and Business Development

Stix N Stonz Demolition LLC
01.2018 - 04.2024

Director of Business Development

Grayhound Trash Removal
08.2014 - 12.2018

Director of Sales

Aflac Dc-metro
08.2010 - 03.2014

Trainer

Cablevision
08.2001 - 11.2008

Norfolk
Dorothy Smith