Dorothy Smith
Ottumwa,IA
Summary
Dynamic and results-oriented professional with a proven track record at BP Pita Pit, enhancing team performance and customer satisfaction. Skilled in warehouse management and route optimization, coupled with exceptional leadership and problem-solving abilities. Demonstrated success in improving operational efficiency and implementing innovative solutions to complex challenges. Drove a 18 wheeler for 20years . Had 3 childern and a couple of Long marries. 65 and Go Go strong every Day. Serve 3y9m in the Army and my dad spent 27years in the Marines .I know discipline.
Overview
10
10
years of professional experience
Work History
Restaurants Sales
BP Pita Pit
03.2022 - 05.2023
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Handled portion control activities according to specified instructions provided by chef.
- Maximized sales potential by properly prepping, storing, and rotating food products.
- Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
- Interacted with customers to address kitchen-related complaints and praise.
- Prepared meals with special accommodations for those with allergies.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Planned order execution to simultaneously deliver items ordered together.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Kept kitchen up to code for health and safety inspections.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Restocked stations and supplies during slower periods between rushes.
- Monitored food temperatures for proper cooking and safe consumption.
- Adhered to strict food safety regulations and hygiene standards.
- Prepared meals according to customer specifications.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
- Developed deep understanding of menu items and ingredients.
- Worked closely with other kitchen staff to facilitate timely completion of orders.
- Utilized problem-solving skills to address customer complaints.
- Verified accurate portioning of food items and garnishes.
- Washed, peeled and seeded fruits and vegetables to prepare for consumption.
- Checked freshness and quality of ingredients.
- Followed recipes and cooking techniques for consistent results.
- Operated and maintained grills, fryers and other cooking equipment.
- Modified recipes according to dietary requirements.
Laborer
Tenco
10.2013 - 08.2019
- Observed site safety rules to maximize protections for team members and equipment.
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Monitored school laboratory, greenhouse, and feed center used for supervised agricultural experiences.
- Preserved accurate temperature levels within greenhouse to promote plant health.
- Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
- Directed work of Number-member team of nursery staff and greenhouse growers managing need of more than Number plants.
- Kept nursery and greenhouse areas in good working order by cutting grass, emptying bins, controlling weeds and raking leaves.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Assembled and maintained greenhouses and other structures to assist with business operations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to develop and implement creative solutions to complex problems.
- Strengthened communication skills through regular interactions with others.
- Cultivated interpersonal skills by building positive relationships with others.
- Gained strong leadership skills by managing projects from start to finish.
- Developed strong communication and organizational skills through working on group projects.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
Education
Computers - Computers , History
Indian Hills Community College
Ottumwa, IA10.2000
Diploma - General
El Paso Highschool
El Paso TX 06.1986
Skills
- Cargo Handling
- Load security
- Delivery Scheduling
- Warehouse Management
- Route Optimization
- Route Management
Timeline
Restaurants Sales
BP Pita Pit
03.2022 - 05.2023
Laborer
Tenco
10.2013 - 08.2019
Computers - Computers , History
Indian Hills Community College
Diploma - General
El Paso Highschool