Dorothy Strong
Georgetown,KY
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills. Also very eager to have new opportunities to learn new skills.
Overview
4
4
years of professional experience
Work History
Hotel Front Desk Clerk
Baymont inn & Suit Hotel
Georgetown, KY
11.2023 - Current
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Greeted guests in a professional and friendly manner.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Assisted with room reservations, changes and cancellations.
- Maintained daily records of room availability and rates.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Performed administrative duties such as filing documents, preparing correspondence.
Babysitter
Self Employed Web
Georgetown, KY
01.2023 - 11.2024
- Remaining alert at all times while caring for multiple children simultaneously.
- Maintaining a positive attitude while being patient and understanding with the children.
- Engaging in age-appropriate activities like reading stories or playing games.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Assisting with meals, snacks, and bedtime routines for the children.
- Transporting children to school, sports activities, or other engagements when necessary.
- Creating an atmosphere of fun that allows for occasional rule-bending within reason.
- Providing a safe environment for children to explore their curiosity and creativity.
- Helping older children with homework assignments as directed by parents.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
Cashier
Clark's Pump & Shop
Georgetown, KY
09.2022 - 01.2023
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
Packing Associate
Concept Packing
Georgetown, KY
10.2020 - 01.2022
- Provided assistance with other tasks as assigned by supervisor such as stocking shelves or organizing inventory areas.
- Assisted with loading and unloading trucks when necessary.
- Used barcode scanners to accurately track goods throughout the warehouse.
- Organized and packed merchandise according to customer orders.
- Collaborated with colleagues to ensure efficient workflow within the warehouse environment.
- Communicated effectively with co-workers, supervisors, customers, and vendors both verbally and in writing.
- Performed quality control checks on all items prior to packing.
- Ensured that all packages were properly sealed, labeled and shipped out in a timely manner.
- Identified defective products and removed them from shipments.
- Followed safety protocols when operating machinery such as conveyor belts, hoists, lifts.
- Loaded pallets onto trailers for shipment.
- Ensured safety procedures were followed when operating forklifts.
- Inspected lifts before use to prevent damage to goods.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
Education
GED -
Scott County Adult Education
Georgetown, KY05-2018
Skills
- Reservations
- Greeting guests
- Guest Relations
- Payment handling
- Professional Appearance
- Administrative Support
- Concierge services
- Phone and Email Etiquette
- Reliability
- Active Listening
- Detail Oriented
- Team Collaboration
- Time Management
- Problem-Solving
- Attention to Detail
- Interpersonal Communication
Timeline
Hotel Front Desk Clerk
Baymont inn & Suit Hotel
11.2023 - Current
Babysitter
Self Employed Web
01.2023 - 11.2024
Cashier
Clark's Pump & Shop
09.2022 - 01.2023
Packing Associate
Concept Packing
10.2020 - 01.2022
GED -
Scott County Adult Education