Dorothy Stuart
Sulphur,LA
Summary
Adept at transforming visions into edible art, I leveraged my cake decoration and customer service skills at Walmart to enhance bakery sales and customer satisfaction. My knack for precise hand-eye coordination and strong communication fostered a loyal clientele and improved team efficiency, contributing significantly to the bakery's success and innovation in design.
Overview
2010
2010
years of professional experience
Work History
Cake Decorator
Walmart
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Managed material inventory and ordered new materials when needed.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Decorated Type pastries and cakes using colorful icings and piping techniques.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
- Utilized social media platforms to showcase completed projects, generating interest in the bakery''s products and services among potential clients.
- Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
- Provided input during team meetings on ways to improve the bakery''s overall performance, contributing to a collaborative work atmosphere.
- Maintained clean and organized work area, ensuring compliance with health and safety standards.
- Improved customer experience by providing consultations on cake design options.
- Executed detailed and themed cake decorations to match specific needs of each event.
- Created custom cake decorations for various events, leading to high client satisfaction.
- Developed portfolio of cake designs, offering clients wide range of customization options.
- Kept up with trends in cake design, incorporating modern styles into bakery's offerings.
- Managed inventory of decorating supplies, preventing shortages during peak seasons.
Backroom Supervisor
Walmart
07.2008 - 02.2010
- Assessed employee performance regularly through performance appraisals, identifying opportunities for growth and development within the team.
- Conducted periodic audits of inventory levels, rectifying discrepancies to maintain an accurate record system.
- Prioritized urgent tasks effectively during high-traffic periods, enabling seamless operations during peak sale events.
- Enhanced team performance by providing regular coaching, feedback, and training opportunities.
- Efficiently processed merchandise returns, facilitating prompt restocking or disposal per company guidelines.
- Maximized team morale by fostering a positive work atmosphere that encouraged collaboration and open communication among employees.
- Ensured compliance with company policies and safety regulations, maintaining a safe work environment for all employees.
- Resolved conflicts between team members swiftly and professionally, promoting a harmonious working environment.
- Managed daily shipment unloading and processing, expediting the flow of merchandise to the sales floor.
- Contributed towards the store''s overall success by consistently meeting or exceeding backroom performance targets and maintaining high standards of operational excellence.
- Improved backroom efficiency by implementing new organizational systems and procedures.
- Developed strong relationships with vendors, improving communication and delivery schedules for merchandise shipments.
- Coordinated with other departments within the store to address any cross-functional issues affecting backroom operations promptly.
- Oversaw seasonal transitions in the backroom area to ensure proper allocation of space for incoming products.
- Implemented loss prevention strategies to minimize shrinkage while maintaining product integrity in storage areas.
- Maintained accurate inventory records, ensuring timely replenishment of stock on the sales floor.
- Maintained orderly stockroom for ease of retrieval.
- Developed and maintained successful working relationships with colleagues.
- Performed weekly inventory counts to verify stock levels.
- Verified safe and secure storage of merchandise and supplies.
- Utilized forklifts and pallet jacks to safely transport materials and merchandise through warehouse.
- Conducted periodic audits to verify inventory accuracy.
- Assigned tasks to team members to complete within designated time frames.
- Trained new team members on proper and safe use of tools and equipment.
- Enforced team adherence to safety regulations and protocols.
Education
Bachelor In Business Management - Business Management
Bellevue University
Bellevue, NE03.2026
Skills
- Cake decoration
- Food handling safety
- Precise Hand-eye coordination
- Custom cake consultations
- Icing techniques
- Strong communication skills
- Food safety
- Food safety compliance
- Themed cake creation
- Glazing and icing application
- Stock rotation
- Food production
- Wedding cake design
- Icing preparation
- Design Techniques
- Quality control
- Social media promotion
- Continuous learning and adaptation
- Photography and presentation
- Production and processing
- Product inspection
- Production-driven
- Floral design expertise
- Hospitality and accommodation
- Color mixing skills
- Design methods
- Decorating skills
- Attention to detail
- Reliable and responsible
- Team cooperation
- Customer service
- Critical thinking
- Cake and pastry decoration
- Equipment cleaning
- Supply ordering
- Excellent math skills
- Cake decorating
- Clear communication
- Order taking
- Adaptive and creative
- Inventory maintenance
- Active learning
- Decision-making
- Minimize ingredient waste
- Opening and closing duties
- Microsoft office
- Kitchen safety
- Basic mathematics
- Performance monitoring
- Cake decorating equipment
Additional Information
I know how to do word, PowerPoint, and excel. I have over 20 years of Customer Service experience. Plus, I do have over three years in a Supervisor/ Management experience.
Timeline
Backroom Supervisor
Walmart
07.2008 - 02.2010
Cake Decorator
Walmart
Bachelor In Business Management - Business Management
Bellevue University
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