Dorothy Swan

• Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
• Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
• Maintained client treatment records and designed long-term care programs for return customers.
• Grew sales with great work ethic, individualized beauty care plans and positive attitude.
• Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
• Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
• Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
• Negotiated with suppliers for better rates on salon products, aiding in cost reduction without compromising on quality.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Utilized CRM software to manage client information, track leads, and monitor sales progress.
• Cultivated deep understanding of product features to answer questions and overcome objections.
• Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
• Developed, maintained and utilized diverse client base.

• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Utilized CRM software to manage client information, track leads, and monitor sales progress.
• Cultivated deep understanding of product features to answer questions and overcome objections.
• Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
• Developed, maintained and utilized diverse client base.

• Reviewed, researched, and corrected discrepancies and customer concerns.
• Improved overall collections efficiency by implementing strategic collection plans and processes.
• Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
• Enhanced team performance through regular training, coaching, and feedback sessions.
• Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
• Contacted customers to discuss late payments and options for remitting amounts due.
• Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
• Streamlined collections procedures for increased productivity and reduced manual efforts.
• Maintained compliance with federal, state, and local regulations governing debt collections practices.
• Created comprehensive reports on collection activities, highlighting key performance indicators and areas for improvement.
• Accessed credit records to evaluate customer credit histories.
• Analyzed financial data to identify trends, risks, and opportunities for improved collections strategies.
• Documented interactions in computer database and updated information.

.Reviewed, researched, and corrected discrepancies and customer concerns.

• Improved overall collections efficiency by implementing strategic collection plans and processes.
• Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
• Enhanced team performance through regular training, coaching, and feedback sessions.
• Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
• Contacted customers to discuss late payments and options for remitting amounts due.
• Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
• Streamlined collections procedures for increased productivity and reduced manual efforts.
• Maintained compliance with federal, state, and local regulations governing debt collections practices.
• Created comprehensive reports on collection activities, highlighting key performance indicators and areas for improvement.
• Accessed credit records to evaluate customer credit histories.
• Analyzed financial data to identify trends, risks, and opportunities for improved collections strategies.
• Documented interactions in computer database and updated information.