Dorothy Taylor
Fort Worth,TX
Summary
Outgoing Collections Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding leadership. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Collections Supervisor
American Red Cross Blood Services
10.2005 - Current
- Prepared and delivered performance reviews of 15 collections staff including remotely to support continuous improvement of the department.
- Trained collections staff and reviewed work to reach compliance with following work instructions and company policies.
- Recommended and implemented techniques to improve productivity and cut costs for company.
- Identified needs and provided training to clarify expectations of collections agents.
- Interviewed and assisted in selection of candidates for collections positions on team of 38-45 staff.
- Achieved performance goals on consistent basis.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Often as a team here in Texas we have improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
High School Diploma -
St Paul Technical Collage
Saint Paul, MNSkills
- Employee Retention
- Collections Procedures
- Team Supervision
- Staff Coaching
- Staff Training
- Performance Monitoring
- Active Listening
- Analytical Thinking
- Goal Setting
- Regulatory Compliance
- Decision Making Abilities
- Effective Communication
- Professionalism
- Team Leadership
- Customer Service Excellence
- New Hire Training
- Performance Improvements
- Relationship Building
- Team Oversight
- Administrative Management
- Staff Management
- Scheduling
- Employee Supervision
- Customer Service Management
Accomplishments
- Supervised team of up to 15 staff members locally and remotely.
- Maintained staff retention rate for over 8 months in a row.
- Currently is the Culture Cultivating Champion for the North Tx region.
Timeline
Collections Supervisor
American Red Cross Blood Services
10.2005 - Current
High School Diploma -
St Paul Technical Collage