Dorothy Taylor
Fort Worth,TX
Summary
Proven Collections Supervisor with exceptional record of achievement in enhancing collection efforts with strategic approaches. Partner to executive team, exceeding collection targets through implementation of key processes. Dedicated to team success and solving problems with minimal oversight.
Overview
17
17
years of professional experience
Work History
Collections Supervisor
American Red Cross Blood Services
Arlington, TX
10.2007 - Current
- Offered guidance and direction to employees regarding effective collection practices within the framework of company policy.
- Streamlined department processes through the implementation of efficient systems and procedures.
- Produced monthly reports detailing progress against established goals for collections activity.
- Supervised the collection staff's workflow on a daily basis, delivering constructive feedback and coaching as necessary.
- Assisted in developing training materials for new hires in the Collections Department.
- Ensured compliance with all relevant laws, regulations, policies and procedures concerning collections activities.
- Mentored collection team on successful tactics to increase workflow and productivity.
- Proactively addressed urgent situations by promptly escalating and resolving issues.
- Exceeded monthly collection targets and goals.
- Tracked and reported on collections activity and performance metrics to management.
- Negotiated rates with customers and entered payments into accounting system.
- Ensured compliance with federal regulations governing laboratory procedures.
- Calibrated equipment according to manufacturer specifications.
- Maintained a clean, safe, and organized work environment.
- Assisted in the training of new phlebotomists.
- Followed all safety protocols when handling hazardous materials.
- Monitored inventory levels of supplies used in phlebotomy services.
- Performed venipuncture and other blood collection procedures according to established standards.
- Provided excellent customer service while interacting with patients.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Participated in continuing education to stay current with phlebotomy practices.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Maintained patient comfort and safety throughout the phlebotomy process.
Education
High School Diploma -
Humboldt Senior High
Saint Paul, MN06-1996
Some College (No Degree) - Nursing Education
St Paul Technical Collage
Saint Paul, MNSkills
- American Red Cross policies enforcement
- Team Supervision
- Professional development coaching
- Process Improvements
- Employee Retention
- Staff Training
- New Hire Training
- Team Oversight
- Performance Improvements
- Conflict resolution techniques
- Relationship Building
Affiliations
- I'm a loving mother of 3 children, two boys one girl.
- I studied English as a minor in collage.
- I read and write poetry as a hobby.
Timeline
Collections Supervisor
American Red Cross Blood Services
10.2007 - Current
High School Diploma -
Humboldt Senior High
Some College (No Degree) - Nursing Education
St Paul Technical Collage
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