Summary
Overview
Work History
Education
Skills
Timeline
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Dorothy Thofield

Dorothy Thofield

Waveland,MS

Summary

Proactive Business Manager with extensive experience in team leadership and operational efficiency. Successfully enhanced customer satisfaction, resolved staff conflicts, and improved workflows. Skilled in strategic planning, vendor negotiations, and financial oversight, bringing strong problem-solving abilities and a commitment to driving business success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Manager

Burger King
02.2022 - 08.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

Business Manager

Dillards Dept Store
03.2016 - 10.2021
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Assisted with hiring process and training of new employees.
  • Executed business plans to further strengthen and maximize territory sales and profits.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Increased market share by identifying and capitalizing on emerging market trends.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

High School Diploma -

Union High School
Union, MS
05.1993

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Sales Techniques
  • Business Planning
  • Teamwork and Collaboration
  • Attention to Detail
  • Hiring and Training
  • Goal Setting

Timeline

Manager

Burger King
02.2022 - 08.2024

Business Manager

Dillards Dept Store
03.2016 - 10.2021

High School Diploma -

Union High School

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Dorothy Thofield